Robert Strong
Rialto,CA
Summary
Accomplished Operations Manager with a proven track record at Under Armour, enhancing team productivity and meeting financial targets through effective logistics and staff management. Skilled in MS Office and team leadership, I've successfully implemented cost-saving initiatives and developed training programs, significantly improving operational efficiency and employee performance.
Overview
33
33
years of professional experience
Work History
Manager of Operations
Under Armour
01.2017 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Enhanced team productivity by providing effective training programs and performance management systems.
Supervisor of Operations
Under Armour
01.2014 - 01.2017
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Supervisor of Operations
United Postal Service
06.2001 - 01.2014
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for 22 employees.
Armour Platoon Sergeant
United States Army National Guard
06.1999 - 06.2013
- Trained, supervised and organized over 16 soldiers and personnel.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
- Promoted safety awareness within the platoon, significantly reducing accidents during training exercises and deployments.
- Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
- Managed over $35m worth of equipment during garrison and deployment operations.
Loader and Unloader
United Postal Service
06.1999 - 06.2001
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Optimized space utilization within storage areas, creating a more organized work environment for increased productivity.
- Complied with industry regulations on hazardous material handling, ensuring the safe transportation of potentially dangerous goods.
Sergeant
Army
09.1991 - 06.1999
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Telecommunications
DeVry University
Pomona, CA06.2002
Skills
- Logistics Management
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Operations Management
- Supply Chain Management
- MS Office
Timeline
Manager of Operations
Under Armour
01.2017 - Current
Supervisor of Operations
Under Armour
01.2014 - 01.2017
Supervisor of Operations
United Postal Service
06.2001 - 01.2014
Armour Platoon Sergeant
United States Army National Guard
06.1999 - 06.2013
Loader and Unloader
United Postal Service
06.1999 - 06.2001
Sergeant
Army
09.1991 - 06.1999
Bachelor of Science - Telecommunications
DeVry University