Joanne Lepage
Denver,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
Work History
Data Center Operator
Electrolux Home Care Products Ltd.
Charlotte, NC
10.2012 - 10.2024
- Monitored and maintained the health of servers, storage systems, and other data center components.
- Ensured compliance with security protocols for data centers.
- Identified potential areas of improvement within the data center environment.
- Reported malfunctioning equipment to reduce downtime.
Clinical Medical Assistant Supervisor
Gaston Foot and Ankle
Gastonia, NC
06.2005 - 08.2012
- Coordinated and supervised the daily workflow of clinical medical assistants.
- Identified, developed, and implemented strategies to improve patient care standards.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Maintained accurate records of employee attendance and performance reviews.
- Developed protocols for responding to urgent or emergency situations within the clinic setting.
- Resolved conflicts among personnel by providing constructive feedback.
Retail Pharmacy Manager
City Drugs/Brooks Drugs
South Burlington, VT
01.1989 - 12.1999
- Maintained records of inventory, sales, and customer data.
- Developed strategies to increase customer loyalty and satisfaction.
- Created schedules for pharmacy staff to ensure adequate coverage.
- Oversaw the hiring and training of new pharmacy employees.
- Managed financial operations such as budgeting, accounts receivable and payable, and payroll processing.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured proper maintenance of pharmacy equipment and supplies.
- Initiated cost saving measures by negotiating contracts with vendors.
- Handled administrative tasks such as filing documents and creating purchase orders.
- Supervised daily operations at the retail pharmacy counter.
Education
Certified Medical Assistant - CMA
Kings College
Charlotte, NC09-2006
Skills
- Network Security
- Incident Management
- Hardware Installation
- Asset Management
- Disaster Recovery
- System monitoring
- Customer Support
- Cross-Functional Communication
- Training and mentoring
- Inventory Control
- Staff Training
- Operations Management
Timeline
Data Center Operator
Electrolux Home Care Products Ltd.
10.2012 - 10.2024
Clinical Medical Assistant Supervisor
Gaston Foot and Ankle
06.2005 - 08.2012
Retail Pharmacy Manager
City Drugs/Brooks Drugs
01.1989 - 12.1999
Certified Medical Assistant - CMA
Kings College
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