Words
Robert Thomas
Columbia,MO
Summary
Administration experience in the verification and control or personnel records, compensation, and adjustment. Capable of handling multiple tasks concurrently. Skilled in the use of Microsoft Words, Excel, Power Point, Outlook. Multiple levels of training in security and preventative measures Detail-oriented administrative assistant with experience in customer service, data entry and office management. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
19
19
years of professional experience
Work History
Health Records Technician II
University of Missouri Health System
Columbia, MO
06.2024 - Current
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Monitored changes in regulations and guidelines affecting medical records management, adjusting departmental policies accordingly.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
File Clerk
VA Medical Center
08.2023 - 06.2024
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Assisted in training new employees on proper filing procedures, ensuring consistency across the department.
- Streamlined office operations with the timely distribution of important documents to relevant departments.
- Safeguarded sensitive information with appropriate security measures, including locking cabinets and controlling access permissions in digital databases.
- Maintained physical and computer-based filing systems.
- Added and updated records with current materials.
Table Games Dealer
Table Games Dealer, FireKeepers Casino & Hotel
Battle Creek, MI
06.2021 - 06.2023
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Customer Service Representative
Family Dollar
01.2018 - 01.2021
- Provided primary customer support to internal and external customers
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Responded to customer requests for products, services and company information.
Security Officer
Greektown Casino & Hotel
01.2016 - 01.2017
- Oversaw daily monitoring and patrolled buildings, grounds and work sites
- Checked and verified photo identification prior to granting facility access
- Identified violators and escorted departing personnel to guard against theft of property
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Auto Parts Driver
Advance Auto Parts
01.2014 - 01.2015
- Kept up-to-date records for clients and distribution center to maintain long-lasting relationships
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
Loader
UPS
01.2013 - 01.2014
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
Administrative Clerk
U.S. Marine
03.2007 - 03.2011
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization
- Input data and processed system change to generate accurate reports
- Created and updated records and files to maintain document compliance
- Generated documents necessary for internal meetings
- Corrected data entry errors to prevent duplication or data degradation
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them
- Added documents to file records and created new records to support filing needs.
Education
MBA - Business Administration
Grand Canyon University
Phoenix, AZ 05.2001 -
Bachelor of Science - Management
Grand Canyon University
Phoenix, AZ 05.2019 - 05.2021
High School Diploma -
Apopka High School
Apopka, FL 05.1999 - 05.2003
Software
Power Point
Excel
Timeline
Health Records Technician II
University of Missouri Health System
06.2024 - Current
File Clerk
VA Medical Center
08.2023 - 06.2024
Table Games Dealer
Table Games Dealer, FireKeepers Casino & Hotel
06.2021 - 06.2023
Bachelor of Science - Management
Grand Canyon University
05.2019 - 05.2021
Customer Service Representative
Family Dollar
01.2018 - 01.2021
Security Officer
Greektown Casino & Hotel
01.2016 - 01.2017
Auto Parts Driver
Advance Auto Parts
01.2014 - 01.2015
Loader
UPS
01.2013 - 01.2014
Administrative Clerk
U.S. Marine
03.2007 - 03.2011
MBA - Business Administration
Grand Canyon University
05.2001 -
High School Diploma -
Apopka High School
05.1999 - 05.2003