Robert Todd
Tampa,FL
Summary
Dynamic professional with a proven track record at Qwick, excelling in customer service and food service. Recognized for enhancing event flow and training new staff, while adeptly managing multiple tasks. Strong teamwork and adaptive problem-solving skills led to improved guest satisfaction and operational efficiency.
Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail.
Overview
7
7
years of professional experience
Work History
Banquet Server/Bartender
Qwick
Tampa, FL
06.2022 - Current
- Provided exceptional service to guests during high-volume events, ensuring satisfaction and adherence to service standards.
- Assisted in setup and breakdown of banquet facilities, maintaining cleanliness and organization throughout events.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders, enhancing event flow.
- Trained new team members on service protocols and best practices, fostering a cohesive work environment.
- Responded promptly to guest inquiries and requests, demonstrating strong customer service skills under pressure.
- Set up banquet tables and chairs based on event requirements.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Manager
Tobacco Road Smoke Shop
Tampa, FL
01.2019 - 06.2022
- Led team in executing daily operations, ensuring efficiency and quality standards were met.
- Implemented process improvements that streamlined workflows and reduced operational downtime.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Analyzed performance metrics to identify trends, optimizing resource allocation and team productivity.
Education
Bachelor of Arts - Digital Filmmaking And Video Production
The Art Institute of San Fran
San Francisco, CASkills
- Strong teamwork
- Time management
- Customer service
- Food service
- Customer service focus
- Adaptive problem solving
Timeline
Banquet Server/Bartender
Qwick
06.2022 - Current
Manager
Tobacco Road Smoke Shop
01.2019 - 06.2022
Bachelor of Arts - Digital Filmmaking And Video Production
The Art Institute of San Fran