Extensive career in program, project and platform management, including success managing multiple large scale projects, programs and platforms. Known for my ability to execute.
Proven track record in managing projects: including SDLC and systems implementations/integrations/migrations both as an individual contributor and manager.
Excellent business sense with both broad and deep technical experience and understanding - leveraged to drive impactful and disruptive projects and programs.
Customer/user-first approach to business analysis with experience in capturing and managing feature/document/data requirements/user stories using various methodologies and practices.
Overview
35
35
years of professional experience
Work History
Computer Communications Circuit Controller
U.S. Army
Maintained voice/data circuitry for military/government agencies at a central technical control station.
Owner/Business Manager
Stone Crest Maintenance, Inc
Arlington, Ohio
01.2017 - 01.2025
Co-own specialty construction company
CFO duties including financial management, budgeting, reporting.
Perform all hiring, onboarding, coaching, training, termination.
Manage major projects logistics and project management/reporting as needed by customers.
Responsible for local permitting, vendor and architect engagement, supplier agreements, job site walkthroughs and customer acceptance of on-going/completed work.
Developed strategic plans to increase profitability and efficiency.
Licensed Real Estate Salesperson
Caldwell Banker Flag City
Findlay, Ohio
07.2021 - 07.2023
Conducted comprehensive market analysis to identify opportunities for investors.
Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Scheduled License to go inactive due to work demands from my own business.
Licensed Real Estate Salesperson
Heller & Associates
Hilliard, Ohio
12.2016 - 07.2021
Developed and maintained relationships with clients through networking, postcards, and cold calling.
Marketed and sold property for clients by hosting open houses and advertising online and in print.
Liaised between buyers and sellers to provide positive experiences for both parties.
Wrote listings detailing and professionally highlighting property features to increase sales chances.
Training and Development Manager
Juniper Networks
01.2018 - 01.2019
Developed technical training programs for sales teams.
Delivered cybersecurity and SDWAN training to SEs specializing in Service Providers using diverse platform modalities.
Conducted initial knowledge transfer for Juniper/Ericsson 5G solutions.
Manager Capabilities Team Manager/LMS Team Manager
Cisco Systems
01.2012 - 01.2016
Managed Capabilities Team with direct business/IT team integration into IT/Dev Ops.
Directed release of major updates in SalesConnect platform, shifting focus from a mobile app to a web application tailored for Cisco network.
Directed significant transition of resources and initiatives into SalesConnect.
Agile Development - Worked with program teams, IT/Dev-Ops and sales leaders to develop product roadmaps and integrated capabilities requirements into the product backlog.
Collaboration TME Salesforce Development / Learning Development Gr.
Cisco Systems
01.2007 - 01.2011
Enabled qualification of Cisco's systems engineers by providing required training.
Revitalized a struggling program by earning sponsor trust and optimizing curricula.
Created a successful program that became a departmental model.
Received significant recognition from the program sponsor and my direct line managers.
Technical Marketing Engineer Manager
Cisco Systems
Seattle, Washington
06.2005 - 06.2007
Traveled to customer locations to deliver on-site talks and resolve problems with planned or previously deployed technical solutions.
Leveraged engineering and product management expertise to drive future technical project direction.
Managed design guides, troubleshooting strategies and assessment approaches for unified communications solutions.
Wrote documents and created presentations sharing technical details of products, technologies, and solutions.
Lead TME Team and developed a solutions lab for engineering and product management use and validation
Technical Marketing Engineer
Cisco Systems
Seattle, Washington
06.2003 - 06.2005
Enhanced customer and user experiences through continuous optimization of products or features.
Supported sales teams with training and advice on diverse product technical issues.
Wrote documents and created presentations sharing technical details of products, technologies, and solutions.
Developed messaging about key customer challenges and benefits of company solutions.
Network Consulting Engineer
CIsco Systems
Seattle, Washington
02.2001 - 06.2003
Worked closely with customers to identify business costs and benefits of implementing computing solutions.
Managed, tracked, and coordinated problem resolution and escalation processes.
Wrote technical feature specifications for new product releases.
Wrote product architecture documents for future releases
Participated in several working groups within the internet services teams at Cisco
Network Engineer
Active Voice Corporation
Seattle, Washington
07.1998 - 02.2001
Drove the verification of product solution on third party messaging and directory systems (Microsoft)
Build at lab at Microsoft for our unified messaging product integrated with a PBX located at Microsoft
Wrote technical feature specifications for unified messaging product
Managed initial beta projects for initial solution
Network Administrator
Cincinnati Public Schools
Cincinnati, Ohio
07.1995 - 06.1998
Maintained network hardware and software and monitored network to support network availability to end users.
Identified and immediately resolved issues with network devices.
Performed day-to-day LAN and WAN administration, maintenance, and support.
Authored documentation for system configuration and troubleshooting.
Assisted in the design of and rolled out advanced networking via existing metropolitan ATM and ISDN networks
Implemented and managed messaging solution for school teachers
Systems Engineering Manager
Sarcom
Cincinnati, Ohio
04.1994 - 07.1995
Operated as the presales systems engineer for the branch. Engaged with customers via sales representatives and helped develop and sell solutions/products to customers
Managed systems engineers and supported their customer engagements
Facilitated a business office relocation from one building to another in downtown Cincinnati
Telecommunicatons Network Analyst
American Airlines
Cincinnati, Ohio
02.1990 - 06.1994
Provided technical support for reservations office
Maintained LAN servers (Novell Netware) and ACD
Supported dedicated circuitry for area travel agencies using SABRE
Supported and maintained company telecom systems in reservation office and unmanned locations in the city
Managed asset inventory for the entire central region
Managed daily incident reporting and special projects
Education
Social Sciences - Business, English and History
Washington State University
Global Campus
01-2026
Skills
Project & Program Management (Waterfall & Agile)
SDLC
Enterprise Platforms Integration and Implementation