Robert Tomoser
Rochester,NY
Summary
At Ralph Honda, I spearheaded a sales team to notable success, enhancing sales revenue through strategic planning and robust relationship building. My expertise in sales strategy development and staff management, coupled with a knack for fostering professional growth, significantly improved client satisfaction and team performance.
Overview
34
34
years of professional experience
Work History
Sales Manager
Ralph Honda
Rochester, NY
01.1998 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Stock Manager
Mahans Discount Liquor and Wine
Brockport, NY
07.1990 - 11.1997
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
Education
Autobody Repair
Monroe 2 - Orleans BOCES Center For Workforce Development
Rochester, NY1996
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Sales expertise
- Client Relationship Management
- Sales strategy development
- Strategic Planning
- Positive and upbeat
- Sales process
- Goal Setting
- Rapport and relationship building
- Sales Coaching
- Analytical problem solver
- Persuasive Negotiations
- Prospecting skills
- Pipeline Management
- Customer Service
- Goal Setting and Achievement
- Customer Complaint Resolution
- Sales coordination
- Inventory Management
- Closing Techniques
- Team Recruiting and Onboarding
- Sales Projections
Timeline
Sales Manager
Ralph Honda
01.1998 - Current
Stock Manager
Mahans Discount Liquor and Wine
07.1990 - 11.1997
Autobody Repair
Monroe 2 - Orleans BOCES Center For Workforce Development