Robert Towe
Mount Holly,NC
Overview
34
34
years of professional experience
Work History
Service Advisor
Abernethy Chrysler Jeep Dodge
Lincolnton, NC
02.2012 - Current
- Listening to customer automotive concerns and relaying information to the technician. Asking probing questions to gather diagnostic information: hot, cold, long drive, short drive, intermittent or consistent.
- Managing work flow to technicians to ensure efficient productivity and ensuring the qualified personnel gets the work they are qualified for.
- Manage quality control for work performed to ensure it is fixed right the first time.
- Managing third party vendors to coordinate specialty repairs.
- Managing problems and concerns in shop that comes up during repairs. Working with technicians and other personnel to resolve issues.
- Making solutions to resolve customer problems and issues.
Service Advisor
Mckenney Chevrolet/Honda/Chrysler/Dodge
Belmont, NC
10.1995 - 11.2011
Gas Turbine Systems Technician
US Navy USS Vicksburg
Mayport, FL
07.1991 - 07.1995
- Supervised and performed maintenance and troubleshooting on the electrical systems of gas turbine engines.
- Managed preventive maintenance scheduling and shut down procedures of engine room equipment.
Education
Some College (No Degree) - Automotive Techonology
Gaston College
Dallas, NCChrysler
Skills
- Problem solving
- Quality control
- Workflow management
- Diagnostic assessment
- Conflict resolution
- Effective communication
Timeline
Service Advisor
Abernethy Chrysler Jeep Dodge
02.2012 - Current
Service Advisor
Mckenney Chevrolet/Honda/Chrysler/Dodge
10.1995 - 11.2011
Gas Turbine Systems Technician
US Navy USS Vicksburg
07.1991 - 07.1995
Some College (No Degree) - Automotive Techonology
Gaston College
Chrysler