Robert Townsend
Cincinnati,OH
Summary
Dynamic franchise owner and experienced professional in supply distribution and patient transport at TriHealth, demonstrating a strong work ethic and exceptional attention to detail. Excelled in leading teams, enhancing operational efficiency, and delivering superior customer service. Proficient in computer applications and adept in verbal and written communication, consistently achieving employer-desired outcomes.
Overview
10
10
years of professional experience
Work History
Franchise Owner
Coverall Janitorial Services
Cincinnati, OH
01.2021 - Current
- Own and operate a Commercial Cleaning Franchise.
- Analyzed customer feedback data to recommend improvements in service quality.
- Engaged customers in friendly, professional dialogue to determine needs.
Supply/Distribution Tech
TriHealth
09.2015 - 10.2020
- Assist with ordering and distributing surgical supplies.
- Monitored inventory levels and conducted periodic physical counts to ensure accuracy.
- Verified quality and integrity of sent and received items.
Transporter/Dispatcher
TriHealth
01.2015 - 09.2015
- Greeted patient and explained transport plan and destination.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
- Assisted in the training of new transport staff, sharing knowledge and best practices.
- Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
Education
Phlebotomy Certificate -
Southwestern College
06.2009
Skills
- Interpersonal communications
- Attention to Detail
- Customer Service
- Company culture and values
- Company policy adherence
Timeline
Franchise Owner
Coverall Janitorial Services
01.2021 - Current
Supply/Distribution Tech
TriHealth
09.2015 - 10.2020
Transporter/Dispatcher
TriHealth
01.2015 - 09.2015
Phlebotomy Certificate -
Southwestern College
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