Robert Tremaine
Portland,ME
Summary
Customer-focused sales consultant with 4 years of experience in delivering client support, resolving issues, and maintaining a high level of customer satisfaction. Highly skilled in troubleshooting, problem-solving, and communicating complex solutions in a clear manner. Looking to leverage strong interpersonal skills, adaptability, and a growing foundation in IT systems and technical support to transition into an IT help desk position. Currently pursuing Comptia A+ certification to enhance technical proficiency in hardware, software, and networking.
Overview
4
4
years of professional experience
Work History
Sales Consultant
Berlin City Auto Group
South Portland, ME
09.2023 - Current
- Delivered exceptional customer service and achieving perfect survey scores by assessing client needs and providing tailored vehicle solutions. Enhancing client satisfaction and loyalty.
- Utilized problem-solving skills to diagnose and resolve customer issues, ensuring smooth transactions and long-term client relationships.
- Managed up to 40 customers and tasks simultaneously, prioritizing support and ensuring timely follow-ups, similar to handling IT support tickets in a fast-paced environment.
Sales Consultant
Evergreen Subaru
Auburn, ME
02.2022 - 08.2023
- Effectively communicated complex vehicle features and technical specifications to customers in a clear, understandable manner, mirroring the skills needed to explain IT solutions to non-technical users.
- Demonstrated ability to quickly adapt to new automotive technologies and product offerings, a skill directly transferable to learning and applying IT systems and software.
- Consistently met or exceeded sales goals by building trust and offering expert guidance, a reflection of the customer-first approach essential in IT help desk roles.
Team Leader
OSL Retail Services
Scarborough, ME
02.2021 - 01.2022
- Collaborated with cross-functional teams to resolve escalated customer issues and ensure smooth operations, showcasing teamwork and a solutions-oriented approach.
- Led a team of phone sales representatives, providing guidance, coaching, and performance feedback to ensure team goals were met, demonstrating leadership and mentoring skills valuable in IT support environments.
- Assisted customers with technical issues related to mobile devices, including troubleshooting software, hardware, and connectivity problems, directly applying skills relevant to IT technical support.
Education
General Studies -
Edward Little High School
Auburn06.2019
Skills
- Customer Service: Experience providing excellent customer support and resolving customer issues promptly
- Problem-Solving: Skilled at diagnosing issues and finding solutions quickly, which is crucial in IT support
- Time Management: Ability to manage multiple clients and tasks efficiently, prioritizing based on urgency
- Adaptability: Able to adjust quickly to new technology and systems in a fast-paced sales environment, which can translate to quickly learning new IT systems
Timeline
Sales Consultant
Berlin City Auto Group
09.2023 - Current
Sales Consultant
Evergreen Subaru
02.2022 - 08.2023
Team Leader
OSL Retail Services
02.2021 - 01.2022
General Studies -
Edward Little High School