Robert Tubb
Boise,ID
Summary
A personable, energetic, and goal oriented individual who is hard working and proficient at meeting and exceeding established goals and objectives with a creative approach. Highly adept at building working relationships. Thrives in a fast pace professional environment. Able to work independently, as well as part of a team.
Overview
16
16
years of professional experience
Work History
Shop Service Manager
Recreational Equipment Inc.
06.2022 - Current
- Lead a team of 6 technicians in a full service bike and ski shop.
- Currently at 13% increase of shop labor sales over last year.
- Established a working relationship with Bogus Basin as a gold level sponsor for their Community Race Series events, where we tabled and promoted our co-op.
- Demonstrate effective communication skills: clear, concise and positive. Maintain open and positive relations with employees and customers.
- Order shop materials, tools, supplies and parts.
- Self assort miscellaneous products based on customer demand to boost parts and service sales, e.g. Deity components and DPS Phantom.
- Preserve complete and accurate shop records and maintain record keeping systems.
- Act as liaison between customer, store, and vendor on resolving highest-level warranty or repair issues.
- Provide a superior sales and service experience while increasing sales through service.
- Demonstrate ability to lead, motivate and develop others and build a strong shop team.
- Demonstrate personal effectiveness and interest in developing own skills and knowledge.
Master Technician
Recreational Equipment Inc.
10.2019 - 06.2022
- Lead total shop growth with labor sales increase of 27% in 2022 from 2021; 27% increase in 2021 from 2019.
Master Technician
Recreational Equipment Inc.
02.2015 - 10.2022
- Led winter shop growth of 105% in my time there since the 2015/16 season.
- Led total shop service growth of 40% 2018/19 season and 22% 2017/18
Master Technician
Recreational Equipment Inc.
12.2014 - 11.2015
Server/Bartender
Border Grill
05.2008 - 09.2015
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Suspension And Wheel Building Certification -
United Bicycle Institute/DT Swiss
Portland, ND2018
REI Master Technician Certification -
Barnett's Bicycle Institute
Colorado Springs, CO2015
Skills
- Customer Service
- Shift Scheduling
- Problem-Solving
- Team Collaboration and Leadership
- Task Delegation
Timeline
Shop Service Manager
Recreational Equipment Inc.
06.2022 - Current
Master Technician
Recreational Equipment Inc.
10.2019 - 06.2022
Master Technician
Recreational Equipment Inc.
02.2015 - 10.2022
Master Technician
Recreational Equipment Inc.
12.2014 - 11.2015
Server/Bartender
Border Grill
05.2008 - 09.2015
Suspension And Wheel Building Certification -
United Bicycle Institute/DT Swiss
REI Master Technician Certification -
Barnett's Bicycle Institute
Similar Profiles
Lana GraffLana Graff
Sales Associate at Recreational Equipment Inc.Sales Associate at Recreational Equipment Inc.
Marc SchneiderMarc Schneider
Store Manager at Recreational Equipment Inc.Store Manager at Recreational Equipment Inc.
Bianca TillerBianca Tiller
Sales Associate at Recreational Equipment Inc.Sales Associate at Recreational Equipment Inc.
KELLY KOENIGKELLY KOENIG
Continuous Improvement Manager at Recreational Equipment Inc.Continuous Improvement Manager at Recreational Equipment Inc.
Julie RandolphJulie Randolph
Operations Team Leader at Green AcresOperations Team Leader at Green Acres