Robert Tucker
Effingham,IL
Summary
Proven leader in fleet maintenance and service management, notably at Midwest Transport Inc., where I enhanced fleet efficiency and safety through innovative maintenance programs and strict compliance protocols. Skilled in staff management and critical thinking, I excel in optimizing operations and solving complex problems, demonstrating a dependable and results-driven approach.
Overview
39
39
years of professional experience
Work History
Fleet Maintenance Manager
Midwest Transport Inc.
Robinson, IL
08.2002 - Current
- Enhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance.
- Implemented inventory control systems for parts and supplies, minimizing waste and optimizing stock levels.
- Maximized equipment lifespan through diligent oversight of regular servicing schedules, extending the useful life of assets while minimizing costs associated with premature replacements.
- Collaborated with transportation managers to determine optimal routes and schedules, factoring in vehicle maintenance needs where necessary.
- Maintained a safe working environment by enforcing strict adherence to safety policies and protocols among the maintenance team.
- Championed a culture of continuous improvement within the maintenance department, fostering an environment where team members were encouraged to share ideas and collaborate on innovative solutions.
- Ensured compliance with regulatory requirements for fleet safety and environmental standards through meticulous record-keeping and reporting procedures.
Service Manager
DDS Sales
Teutopolis, IL
10.2001 - 08.2002
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Warranty Administrator
Heartland Peterbilt
Effingham, IL
11.1995 - 10.2001
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Warehouse Worker
Sherwin Williams Co
Effingham, IL
06.1992 - 11.1995
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Consistently lifted materials weighing as much as 75 pounds
Tow Truck Driver
Midwest Towing And Recovery
Effingham, IL
11.1991 - 04.1992
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
Mechanic
Union 76
Effingham, IL
04.1986 - 08.1991
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
Education
Cowden Herrick High School
Cowden, IL05.1985
Skills
Staff Management
Budgeting
Critical Thinking
Self-Motivated
Maintenance and Repair
Organization and Time Management
Written Communication
Dependable and Responsible
Multitasking Abilities
Problem-Solving
Planning and Coordination
Timeline
Fleet Maintenance Manager
Midwest Transport Inc.
08.2002 - Current
Service Manager
DDS Sales
10.2001 - 08.2002
Warranty Administrator
Heartland Peterbilt
11.1995 - 10.2001
Warehouse Worker
Sherwin Williams Co
06.1992 - 11.1995
Tow Truck Driver
Midwest Towing And Recovery
11.1991 - 04.1992
Mechanic
Union 76
04.1986 - 08.1991
Cowden Herrick High School