Robert Vargas
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Enterprise Rent-A-Car
12.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Management Assistant
Enterprise Rent-A-Car
09.2024 - 12.2024
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Oversaw training and onboarding process for all newly hired employees.
Management Trainee
Enterprise Rent-A-Car
12.2023 - 09.2024
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
Catering Supervisor
Parc Bistro
05.2020 - 09.2022
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Monitored food preparation, production and plating for quality control.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
Chef Manager
Parc Bistro
04.2018 - 12.2023
- Collaborated with staff members to create meals for large banquets.
- Verified compliance in preparation of menu items and customer special requests.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
Education
Bachelor of Arts - Liberal Arts And General Studies
Bloomsburg University of Pennsylvania
Bloomsburg, PA12-2023
High School Diploma -
Perkiomen Valley High School
Collegeville, PA06.2018
Skills
- Product and Service Sales
- Customer Service
- Excellent People Skills
- Time Management
- Listening Skills
- Conflict Resolution
Certification
Sales Management Foundations - LinkedIn 2023
Timeline
Assistant Manager
Enterprise Rent-A-Car
12.2024 - Current
Management Assistant
Enterprise Rent-A-Car
09.2024 - 12.2024
Management Trainee
Enterprise Rent-A-Car
12.2023 - 09.2024
Catering Supervisor
Parc Bistro
05.2020 - 09.2022
Chef Manager
Parc Bistro
04.2018 - 12.2023
Bachelor of Arts - Liberal Arts And General Studies
Bloomsburg University of Pennsylvania
High School Diploma -
Perkiomen Valley High School
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