Robert V. Jones
Hillsboro,OR
Summary
Dynamic customer service and security professional dedicated to creating positive experiences and ensuring safety in diverse environments. Expertise in addressing varied customer needs, swiftly resolving issues, and maintaining a friendly demeanor while fostering lasting relationships. Proven ability to assess risks, manage security protocols, and respond effectively to incidents, with a strong focus on teamwork and adaptability to evolving challenges. Committed to delivering exceptional service and safeguarding assets through reliable surveillance, access control, and emergency response strategies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Call Center Representative
Dabella
Hillsboro, OR
11.2024 - 03.2025
- Monitored call quality metrics, providing feedback to peers and contributing to continuous improvement efforts.
- Led initiatives to streamline workflows, improving response times and overall team productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Associate Customer Success Representative
Wells Fargo
Hillsboro, OR
03.2020 - 11.2023
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Guided clients in utilizing Wells Fargo products and services to enhance their banking experience.
- Collaborated with cross-functional teams to resolve complex customer inquiries efficiently.
Security Officer
Phoenix Protective Corporation
Hillsboro, OR
03.2018 - 03.2020
- Monitored premises to ensure safety and security of personnel and property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Roving Patrol Public Safety Officer
Corporate Alliance Strategies
Riverside, CA
05.2017 - 02.2018
- Conducted regular safety inspections to ensure compliance with regulations and protocols.
- Implemented incident reporting system, improving accuracy in documentation and response times.
- Patrolled assigned areas on foot, or by vehicle.
Swing Shift Security Supervisor
Securitas Security Services
Fontana, CA
02.2013 - 07.2015
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Conducted regular patrols of facility to detect and deter security threats.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Security Officer
Securitas Security Services
Fontana, CA
09.2012 - 02.2013
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Education
High School -
Dikaios Christian Academy
Skills
- Conflict resolution
- Team player mentality
- Clear communication skills
- Writing and verbal communication
- Observant and diligent
- Strong work ethic
- Skilled in incident, theft and injury report writing
- Professional attitude and appearance
- Excellent customer service
- Safety-conscious
- Proactive
- Problem solving skills
Certification
- OC Spray.
- Stun Gun and Air Cartridge Taser Systems.
- DPSST Unarmed. “Expired”
- CPR, First Aid and AED Certified.
Timeline
Call Center Representative
Dabella
11.2024 - 03.2025
Associate Customer Success Representative
Wells Fargo
03.2020 - 11.2023
Security Officer
Phoenix Protective Corporation
03.2018 - 03.2020
Roving Patrol Public Safety Officer
Corporate Alliance Strategies
05.2017 - 02.2018
Swing Shift Security Supervisor
Securitas Security Services
02.2013 - 07.2015
Security Officer
Securitas Security Services
09.2012 - 02.2013
High School -
Dikaios Christian Academy