Robert Walker
Automotive Customer Service
Daphne,Alabama
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Installer Sales Specialist
O'Reilly Auto Parts
01.2023 - Current
- Contributed to a positive work environment through effective communication and teamwork.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Increased overall revenue by consistently upselling additional products and services during installations.
- Optimized scheduling processes for smoother project management and improved timeframes for clients.
- Strengthened brand reputation by maintaining a professional demeanor during all client interactions.
- Developed strong client relationships, leading to repeat business and referrals from satisfied customers.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
Helper
Star Heating And Air Conditioning
06.2022 - 01.2023
- Followed supervisor instructions to complete tasks on time.
- Performed manual labor and random jobs to help teams accomplish goals.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Used equipment properly to avoid workplace hazards or injuries.
- Provided reliable assistance to experienced professionals, enabling them to focus on more complex tasks or specialized areas of expertise.
- Operated various hand and power tools to complete general tasks.
Car Detailer
Schaefer Autobody Centers
02.2022 - 06.2022
- Provided exceptional customer service and addressed customer inquiries.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Reported daily work progress and encountered problems to management.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Test drove vehicles and reported identified issues to management.
- Shined vehicle windows and windshields to remove water spots.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Maintained clean, tidy and safe work environment.
- Collected and disposed of trash in vehicle console spaces and under seats.
Check-in Agent
EchoPark Automotive
02.2021 - 01.2022
- Took photos of all damaged areas to include with repair reports.
- Prepared reports on vehicles' condition after inspection and submitted to supervisor.
- Maintained compliance with industry standards and regulations through diligent adherence to guidelines during inspections.
- Participated in ongoing professional development opportunities to stay current on best practices in vehicle inspection techniques and industry trends.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
- Assigned as vehicle entry control officer, with responsibility to control vehicle entry into facility by searching and clearing vehicles.
- Supported inventory control efforts at dealerships through consistent evaluation of available vehicles'' condition before they hit the sales floor.
- Evaluated vehicles for damage, assessed functionality and determined roadworthiness.
- Collaborated with team members to ensure consistency in inspection procedures, promoting a high level of quality control across the organization.
- Elevated company reputation through consistent provision of high-quality, reliable inspection services that met or exceeded client expectations.
Automotive Parts Specialist
AutoZone
02.2019 - 01.2021
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Increased repeat business through exceptional customer service and building rapport with clients.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Conducted regular inventory audits to maintain accurate stock levels and reduce shrinkage.
- Increased store revenue by cross-selling products and upselling services to customers.
- Collaborated with team members to optimize store operations and achieve sales goals.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Performed quality control checks on incoming shipments before adding them into inventory.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
- Tracked parts use and charged items to customer accounts for billing.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Trained new employees on product knowledge, company policies, and effective sales techniques.
Education
High School Diploma -
Fonda-Fultonville Senior High School
Fonda, NY 05.2001 -
Skills
Industry Awareness
Teamwork and Collaboration
Excellent Communication
Customer Relations
Product and service knowledge
Attention to Detail
Problem-solving aptitude
Customer Needs Assessment
Professionalism
Reliability
Analytical Skills
Timeline
Installer Sales Specialist
O'Reilly Auto Parts
01.2023 - Current
Helper
Star Heating And Air Conditioning
06.2022 - 01.2023
Car Detailer
Schaefer Autobody Centers
02.2022 - 06.2022
Check-in Agent
EchoPark Automotive
02.2021 - 01.2022
Automotive Parts Specialist
AutoZone
02.2019 - 01.2021
High School Diploma -
Fonda-Fultonville Senior High School
05.2001 -