Robert Warner
Chesterfield,VA
Summary
Experienced professional experienced training staff, optimizing workloads and managing schedules to keep division operations smooth and profitable. Excellent relationship-building, decision-making and conflict resolution skills. Expert in HVAC operations, offering over 19 years of experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Regional Service Manager
BGIS-ITS ( Millian-Aire )
2021 - Current
- Recruited, trained and managed team of 20 to 25 technicians.
- Implemented clear policies and procedures across multi-state area.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Monitored team members productivity to provide constructive feedback and coaching.
- Conducted Annual reviews and evaluations for team members.
- Conducted weekly safety meetings for team members.
- Assisted Team Member's in troubleshooting methods to diagnose and repair heat pumps, air conditioning equipment, chillers, cooling towers, boilers, ice machines, reach in cooler/freezers and walk-ins.
- Traveled to and supervised field installation projects and provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
- Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
- Generated timely proposals to clearly communicate correspondence and bid clarifications.
- Prepared and posted invoices to customers.
- Managed weekly payroll duties, calculated and confirmed accurate hours, including overtime, Bonus times, per diem and submitted data to payroll.
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up.
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
Division Leader North West
Millian-Aire Enterprise Corp
07.2019 - 01.2021
- Recruited, trained and managed team of 2 to 4 technicians.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Used troubleshooting methods to diagnose and repair heat pumps, air conditioning equipment, chillers, cooling towers, boilers, ice machines, reach in cooler/freezers and walk-ins. Conducted brazing, piping wiring, and/or part replacement to complete service calls.
- Traveled to and supervised field installation projects and provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
Division Leader VA/MD
Millian-Aire Enterprise Corp.
07.2016 - 07.2019
- Recruited, trained and managed team of 4 to 8 technicians.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Used troubleshooting methods to diagnose and repair heat pumps, air conditioning equipment, chillers, cooling towers, boilers, ice machines, reach in cooler/freezers and walk-ins.
- Conducted brazing, piping wiring, and/or part replacement to complete service calls.
- Supervised field installation projects and provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
Commercial HVAC Technician
Millian-Aire Enterprise Corp.
07.2013 - 07.2016
- Used troubleshooting methods to diagnose and repair heat pumps, air conditioning equipment, chillers, cooling towers, boilers, ice machines, reach in cooler/freezers and walk-ins in a commercial setting.
- Conducted brazing, piping wiring, and/or part replacement to complete commercial service calls.
- Worked on-call and traveled as needed.
HVAC Installer
Millian-Aire Enterprise Corp.
07.2010 - 07.2013
- Performed residential retro fit change outs of HVAC equipment.
- Wired both line and low voltage to heating and cooling equipment.
- Conducted brazing, and refrigerant charging.
- Balanced systems and calibrated controls to optimize performance.
- Tested pipe, tubing joints and connections for leaks with nitrogen, trace refrigerant, bubbles and leak detector.
- Tested equipment following each install to determine efficiency and proper functionality.
- Always observed strict safety measures when working with equipment and chemicals to minimize accidents.
- Worked weekends and late when needed. also traveled as needed.
HVAC Installer Residential New Construction
Millian-Aire Enterprise Corp.
07.2007 - 07.2010
- Interpreted construction drawings to perform new construction installations, rough-ins and trims.
- Assembled and installed complete duct layouts.
- Installed air conditioning equipment.
- Installed electrical wiring and control systems.
- Conducted brazing and system charging.
- Worked and traveled as needed.
Warehouse Associate
Millian-Aire Enterprise Corp.
07.2006 - 07.2007
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Picked and prepared daily materials in warehouse environment for new construction and retro installations.
- Received and put away deliveries.
- Delivered materials needed to job sites.
Education
GED -
WCCC
2003
Skills
- Interviewing abilities
- Staff training
- Paperwork processing
- Certified HVAC Technician
- Repairs and troubleshooting
- Relationship building
- Excel Proficiency
- Examining Information
- Critical Thinking
- Customer Service
- Computer Competency
Certification
- HVAC Technician Certification, EPA type I and II (P5B96D39B236CF701)
Timeline
Division Leader North West
Millian-Aire Enterprise Corp
07.2019 - 01.2021
Division Leader VA/MD
Millian-Aire Enterprise Corp.
07.2016 - 07.2019
Commercial HVAC Technician
Millian-Aire Enterprise Corp.
07.2013 - 07.2016
HVAC Installer
Millian-Aire Enterprise Corp.
07.2010 - 07.2013
HVAC Installer Residential New Construction
Millian-Aire Enterprise Corp.
07.2007 - 07.2010
Warehouse Associate
Millian-Aire Enterprise Corp.
07.2006 - 07.2007
Regional Service Manager
BGIS-ITS ( Millian-Aire )
2021 - Current
GED -
WCCC
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