Summary
Overview
Work History
Education
Skills
Timeline
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Robert Washington

Pontiac

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Amazon Air. Skilled in customer service and inventory management, adept at fostering stakeholder relationships and utilizing computer skills for data analysis. Achievements include significant process improvements and a strong focus on workplace safety, demonstrating both hard and soft skills.

Overview

24
24
years of professional experience

Work History

Associate

Amazon Air
09.2019 - 11.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.

Associate

Walmart
05.2017 - 07.2019
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.

Associate

PetCo
01.2015 - 04.2017
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.

Electrical Supervisor

United States Army
08.2004 - 04.2011
  • Ensured adherence to quality standards by closely monitoring the workmanship of electricians on site.
  • Collaborated with other supervisors for coordinating cross-functional work activities, promoting a smooth project execution.
  • Resolved technical issues swiftly, applying troubleshooting expertise for minimal disruption to ongoing operations.
  • Established strong relationships with clients, resulting in repeat business opportunities and positive referrals.
  • Mentored junior electricians to develop their skills and improve overall team performance.
  • Coordinated electrical system maintenance and repair with other departments, outside agencies and public utilities.

Special Sales Associate

Lowes Home Improvment
06.2004 - 07.2006
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Electrical Supervisor

United States Marine Corps
09.1997 - 05.2004
  • Ensured adherence to quality standards by closely monitoring the workmanship of electricians on site.
  • Collaborated with other supervisors for coordinating cross-functional work activities, promoting a smooth project execution.
  • Resolved technical issues swiftly, applying troubleshooting expertise for minimal disruption to ongoing operations.
  • Established strong relationships with clients, resulting in repeat business opportunities and positive referrals.
  • Mentored junior electricians to develop their skills and improve overall team performance.
  • Coordinated electrical system maintenance and repair with other departments, outside agencies and public utilities.

Education

High School Diploma -

Pontiac Northern Senior High School
Pontiac, MI

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Workplace safety

Timeline

Associate

Amazon Air
09.2019 - 11.2021

Associate

Walmart
05.2017 - 07.2019

Associate

PetCo
01.2015 - 04.2017

Electrical Supervisor

United States Army
08.2004 - 04.2011

Special Sales Associate

Lowes Home Improvment
06.2004 - 07.2006

Electrical Supervisor

United States Marine Corps
09.1997 - 05.2004

High School Diploma -

Pontiac Northern Senior High School

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Robert Washington