Robert West
DeFuniak Springs,FL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
29
29
years of professional experience
Work History
Store Manager
Petsmart
07.2019 - Current
- Maximize sales by creating innovative visual merchandising displays and store layouts.
- Develop successful employee retention plan, reducing staff turnover rates significantly.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintain open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Foster positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
General Manager
Office Depot
06.2007 - 07.2019
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Store Leader
Toys R Us
05.1995 - 06.2007
Education
High School Diploma -
Erwin High School
Birmingham, ALNo Degree -
Jefferson State Community College
Birmingham, ALSkills
- Revenue Generation
- Sales Strategies
- Customer Relations
- Partnership Building
- Team Development
- Friendly and Positive
- Customer Response
- Outstanding Communication Skills
- Relationship Building
Timeline
Store Manager
Petsmart
07.2019 - Current
General Manager
Office Depot
06.2007 - 07.2019
Store Leader
Toys R Us
05.1995 - 06.2007
High School Diploma -
Erwin High School
No Degree -
Jefferson State Community College
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