Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Whalen

Orlando,FL

Summary

Dynamic Restaurant Manager with a proven track record at Longhorn Steakhouse, excelling in operations management and customer engagement. Spearheaded initiatives that significantly enhanced efficiency and customer satisfaction. Expert in inventory control and adept at fostering team unity, consistently driving sales through innovative promotions and meticulous staff training. Highly proactive manager with 6 years of experience in team leadership in 13 industry. Background includes sales, management and customer service in fast-paced settings.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Longhorn Steakhouse
02.2011 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed unique events and special promotions to drive sales.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Education

High School Diploma -

Freedom High School
Orlando, FL
06.2009

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Operations Management
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Customer-Oriented
  • Complaint resolution
  • Food Service Background
  • Customer loyalty
  • Adaptable

Certification

ServSafe certified

Timeline

Restaurant Manager

Longhorn Steakhouse
02.2011 - Current

High School Diploma -

Freedom High School

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Robert Whalen