Robert Wilhelmi
Kansas City, KS,KS
Summary
Experienced Operations Supervisor and Dispatcher with over a decade's worth of experience in the LTL Freight Industry.
Complete with a proven track record in team leadership and process improvement, expertise in compliance management and staff training, ensuring efficient operations and high-performance outcomes.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
Estes Express
Kansas City, Kansas
09.2023 - Current
- Operated RouteMax as one of two qualified City Delivery Planners, ensuring efficient route planning.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on operational procedures and best practices.
- Implemented process improvements to enhance productivity and reduce downtime.
- Collaborated with management to address operational challenges and develop solutions.
- Performed regular inspections to verify compliance with company standards and regulations.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Offered leadership and insights to management on complex issues, contributing to optimal outcomes.
Musician
Self-employed
Las Vegas, Nevada
10.2022 - 09.2023
- Composed original music across various genres, engaging diverse audiences and enhancing live performances.
- Participated in community events to showcase talent, building connections and enriching local cultural experiences.
- Cultivated strong interpersonal skills to effectively collaborate with various personalities in musical settings.
- Researched genres and well-known performers to create inspiring, memorable performances.
Freight Broker Agent
King Of Freight
Wichita, Kansas
10.2021 - 10.2022
- Coordinated freight shipments between shippers and carriers to ensure timely delivery.
- Communicated with clients to address shipping inquiries and resolve issues promptly.
- Assisted in documenting and tracking freight transactions for compliance purposes.
- Provided guidance to shippers on regulations related to international shipping procedures.
- Ensured compliance with applicable laws and regulations in the freight industry.
- Handled invoicing, billing, and collections for all assigned accounts.
- Audited bills of lading for accuracy prior to releasing payment for services rendered.
- Prepared documentation required for customs clearance of imported goods.
- Developed relationships with new carriers for better coverage of transportation routes.
- Analyzed customer needs and matched them with available freight services.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
Terminal Manager
Price Trucking
Wichita, Kansas
10.2020 - 10.2021
- Managed daily operations for Price's largest trucking terminal in the state of Kansas, including staff scheduling.
- Coordinated scheduling and dispatching of freight transportation services.
- Supervised terminal staff and ensured compliance with safety regulations.
- Implemented process improvements to enhance operational efficiency.
- Hired new employees, utilizing HR software to manage applicants and interviews.
- Trained new employees on terminal procedures and safety practices.
- Promoted and trained a whole new slate of supervisors from the most talented leaders amongst the dockworkers, when before being hired, there were no supervisors, only lead dockworkers.
- Facilitated communication between drivers, clients, and management teams.
- Negotiated contracts with vendors for supplies needed at the terminal.
- Communicated with dispatched personnel and drivers to ensure on the road efficiency.
- Implemented strategies to optimize efficiency across all departments while minimizing costs.
- Supervised worker efficiency and rectified issues with performance.
- Completed vehicle and industrial accident reports and assisted in investigations during emergencies involving transport personnel and resources.
- Dispatched drivers and tracked on-time deliveries.
- Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
- Reviewed e-logs and system data to identify service hours violations, driver speed issues, and fleet safety performance problems.
- Collaborated with regional dispatch centers to coordinate dispatch of company transport drivers and common carriers to affect maximum efficiency and savings on deliveries.
- Resolved conflicts between customers and employees with care and efficiency.
- Consistently met company and department objectives within budget and time constraints.
Dispatcher
UPS Freight
Wichita, Kansas
10.2018 - 10.2020
- Utilized DPS dispatch software to track vehicle locations and assigned pick-ups for maximum efficiency.
- Coordinated shipments and deliveries to optimize routes and reduce delays.
- Monitored driver schedules to ensure timely pick-ups and drop-offs.
- Managed communication between drivers and customers for service updates.
- Resolved customer inquiries related to shipping and delivery issues promptly.
- Implemented safety protocols to enhance operational efficiency during dispatch processes.
- Managed a large volume of phone calls while ensuring the correct actions are taken for every one of them.
- Assigned drivers to appropriate routes based on driver performance and customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Supervised driver dispatching, route planning, and vehicle tracking for the management team.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Developed strategies for improving efficiency within the dispatch department.
Operations Supervisor
UPS Freight
Kansas City, KS
08.2013 - 10.2018
- Started as a dockworker driving a forklift.
- Promoted a year and a half later to part-time Supervisor responsible for the complex "mini-hub" operation overnights.
- Leveraged the "mini-hub" experience to be the first pick for promotion 6 months later to full-time Supervisor responsible to be the buildings sole City Planner.
- Ran the Synergy Delivery System to plan 50+ routes for 40+ drivers everyday for three years straight, ensuring proper management of dock personnel to execute and load those plans to perfection, on time, for each and every route.
AircraftStructuralMechanic, PettyOfficer, 3rdClass
U.S.Navy, USS Klakring
Jacksonville, Florida
08.2006 - 08.2011
- Performed traditional military duties both on shore and at sea aboard the USS Klakring and with the Navy Air Command, HSL-42.
- Served organization level maintenance on the SH-60B "Seahawk" electronic warfare/search and rescue helicopters.
- Hunted drug runners and pirates off the coast of South America with HSL-42 along with running search and rescue operations in 19 different foreign regions.
Education
High School Diploma -
Shawnee Mission North
Shawnee, KS05-2006
Skills
- Dispatch software proficiency
- RouteMax operation
- Route planning
- Staff training
- Customer communication
- Team leadership
- Compliance management
- Operations management
- Process improvement
- Performance monitoring
- Effective communication
- Problem solving
- Conflict resolution
- Safety protocol adherence
- Employee development
- Staff supervision
- Employee engagement
- Coaching and mentoring
- Analytical thinking
- Multitasking
- Relationship building
- Customer relationship management
- Payroll administration
- Interpersonal skills
- Rhythm mastery
Affiliations
a guitarist and a drumming musician
Timeline
Operations Supervisor
Estes Express
09.2023 - Current
Musician
Self-employed
10.2022 - 09.2023
Freight Broker Agent
King Of Freight
10.2021 - 10.2022
Terminal Manager
Price Trucking
10.2020 - 10.2021
Dispatcher
UPS Freight
10.2018 - 10.2020
Operations Supervisor
UPS Freight
08.2013 - 10.2018
AircraftStructuralMechanic, PettyOfficer, 3rdClass
U.S.Navy, USS Klakring
08.2006 - 08.2011
High School Diploma -
Shawnee Mission North