Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Robert Williams

Gatesville,TX

Summary

Dynamic leader with a proven track record. Adept at driving significant revenue growth and fostering strong client relationships. Excels in negotiations and customer service, consistently exceeding sales targets through strategic planning and team collaboration. Skilled in leveraging market understanding and persuasive communication to achieve and surpass business objectives.

Overview

10
years of professional experience
1
Certification

Work History

Mac Haik CDJR

Car Salesman
04.2024 - Current

Job overview

  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
  • Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
  • Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
  • Utilized social media platforms effectively to showcase available inventory and engage with potential buyers online.
  • Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Maximized profit margins by negotiating optimal purchase prices from manufacturers or wholesalers.
  • Completed registration paperwork and sales documentation.
  • Assisted with trade-in evaluations and appraisals, providing fair offers that encouraged new vehicle purchases.
  • Cultivated a professional network within the automotive industry to support ongoing sales success and dealership growth.
  • Developed strong rapport with customers and created positive impression of business.

Walmart

Team Lead (Car Care Center)
08.2023 - 04.2024

Job overview

  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Angie's List

Sales Development Representative
01.2023 - 08.2023

Job overview

  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Crafted persuasive sales pitches to communicate value of company products and services.
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.
  • Achieved and exceeded monthly and annual sales targets.
  • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
  • Expanded client base by conducting market research to identify new prospects and potential business opportunities.
  • Utilized Software to manage sensitive client information and update existing and new client profiles.
  • Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
  • Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
  • Consistently exceeded quarterly quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals.
  • Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.

Killeen Ford

Car Salesman
10.2022 - 03.2023

Job overview

  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
  • Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
  • Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
  • Utilized social media platforms effectively to showcase available inventory and engage with potential buyers online.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
  • Maximized profit margins by negotiating optimal purchase prices from manufacturers or wholesalers.
  • Completed registration paperwork and sales documentation.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.

AutoZone

General Manager
08.2021 - 10.2022

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.

Advance Auto Parts

General Manager
10.2014 - 08.2021

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Education

Appalachian State University
Boone, NC

Associates from Accounting
12.2009

Plainfield High School
Plainfield, NJ

College Preparation
06.2007

Skills

  • Customer Service
  • Friendly and Enthusiastic
  • Negotiations strength
  • Competitive
  • Goal-Oriented
  • Team Collaboration
  • Relationship Building
  • Vehicle preparation
  • Test drives
  • Strong negotiation
  • Delivering Vehicles
  • Sales Conversion
  • Financing knowledge
  • Customer Relationship Management
  • Goal Setting
  • Appointment Scheduling
  • Follow-up skills
  • Documentation And Reporting
  • Schedule Management
  • Staff Training
  • Lead Follow Up
  • Issue Resolution
  • Sales and Marketing
  • Sales Strategies
  • Email and Telephone Etiquette
  • Building rapport
  • Professional Demeanor
  • Cold-calling
  • Sales Promotions
  • Sales closing
  • Market understanding
  • Revenue Generation
  • Persuasive communication style
  • Conflict Mediation
  • Product Demonstrations
  • Lead pipeline development
  • Closing deals
  • Proficient with Software
  • Teamwork and Collaboration
  • Friendly and Helpful
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Reliable and Responsible
  • Attention to Detail
  • Customer Assistance
  • Strong Communication and Interpersonal Skills
  • Multitasking
  • Excellent Communication
  • Cash Handling
  • Store operations
  • Excellent Written and Verbal Communication
  • Positive Customer Engagement

Certification

Course In customer service skills. I pride myself in customer service, and relationship building.

Timeline

Car Salesman

Mac Haik CDJR
04.2024 - Current

Team Lead (Car Care Center)

Walmart
08.2023 - 04.2024

Sales Development Representative

Angie's List
01.2023 - 08.2023

Car Salesman

Killeen Ford
10.2022 - 03.2023

General Manager

AutoZone
08.2021 - 10.2022

General Manager

Advance Auto Parts
10.2014 - 08.2021

Appalachian State University

Associates from Accounting

Plainfield High School

College Preparation

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Robert Williams