Robert Wilson
Yard House Restaurant
Boston,MA
4
years of professional experience
Experienced service professional with a background in hospitality and customer support. Skilled in customer relationship management, service recovery, and accurate order handling. Brings strong teamwork, adaptability, and attention to detail to fast-paced environments.
Work History
Service Professional
8 Months- Suggested menu items, specials, and beverages to enhance guest satisfaction and drive sales.
- Resolved guest concerns professionally, escalating issues when needed to ensure positive dining experiences.
- Coordinated with servers, hosts, and kitchen staff to maintain smooth service flow during peak periods.
- Maintained clean, organized dining areas and followed sanitation and safety procedures consistently.
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
Lead Server Trainer
1 Year 2 Months- Trained servers on menu knowledge, steps of service, and guest recovery standards.
- Coached new hires on POS order entry, table management, and accuracy expectations.
- Evaluated service performance and provided clear feedback to improve consistency.
- Reinforced compliance with food safety, alcohol service, and sanitation procedures.
Server
1 Year 8 Months- Greeted guests promptly, delivered attentive service, and maintained friendly dining room atmosphere.
- Delivered food and beverages efficiently while ensuring order accuracy and presentation standards.
- Took accurate orders, entered selections into POS system, and confirmed special requests with kitchen staff.
- Recommended menu items and upsold beverages, appetizers, and desserts to enhance guest experience.
- Processed payments accurately, handled checks, and balanced transactions with minimal errors.
Customer Service Representative
1 Year 4 Months- Answered inbound customer calls, scheduled service appointments, and routed requests to appropriate technicians.
- Resolved billing and account questions while maintaining professional communication with customers.
- Updated customer records, work orders, and service notes in CRM for accurate follow-up.
- Coordinated dispatch details with field teams to support timely HVAC and plumbing service delivery.
Education
Associate of Arts - Hospitality
- 3.75 GPA
- Extracurricular Activities: Orchestra and Band
Skills
Food service knowledge
Menu knowledge
Upselling strategies
Inventory management
Complaint resolution
Customer relationship management
Time management
Attention to detail
Multitasking
Service orientation
Teamwork and collaboration
Adaptability
Accomplishments
- Supervised team of 30+ staff members.
- Achieved 2 Successful MLB seasons through effectively helping with scheduling and proper training of new Servers to ensure they were comfortable in High Volume environments.
Timeline
Service Professional
Yard House Restaurant
02.2026 - CurrentRead More
Lead Server Trainer
Yard House Restaurant
08.2025 - CurrentRead More
Server
Cheddars Stratch Kitchen
12.2023 - 08.2025Read More
Customer Service Representative
Bayonet Plumbing Heating and Air
07.2022 - 11.2023Read More
Pasco-Hernando State College
Associate of Arts from Hospitality
Read More
Eagle Scout
I achieved my Eagle Scout at 14 years of age, through a lot of volunteer work and giving back to my community. I completed over 350 volunteer hours from the ages of 12-14. My projects included Coasted Restoration, Landscaping, Public speaking, and helping at assisted living communities. My final Eagle Scout project was building a large Rabbit habitat for a non-profit Rehabilitation Zoo, called Nancys Zoo and Sanctuary.