Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sharyn Navarro

Donna,TX

Summary

Hardworking Service Professional with background in customer-oriented roles across various restaurant concepts. Demonstrated skills in problem-solving, relationship building and effective communication, leading to significant improvements in customer satisfaction and business performance. Noteworthy ability to train and mentor team members, resulting in improved operational efficiency. Known for commitment to delivering top-tier service and driving customer loyalty.

Overview

6
6
years of professional experience

Work History

Service Professional

Longhorn Steakhouse
Weslaco, TX
04.2022 - Current
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assessed company operations for compliance with safety standards.
  • Checked temperatures of hot foods regularly to make sure they were kept at safe serving temperatures.
  • Maintained positive working relationship with fellow staff and management.
  • Answered incoming calls from customers seeking help or advice about products.
  • Built relationships with customers by providing knowledgeable and courteous assistance.
  • Provided helpful advice on product selection based on individual needs or preferences.

Dasher

DoorDash
North Charleston, SC
02.2023 - 04.2023
  • Navigated local streets and highways with ease using GPS system.
  • Engaged in basic vehicle maintenance tasks, such as cleaning, refueling, and minor repairs, to ensure continuous operation.
  • Handled cash and electronic payments securely, providing accurate change and processing transactions via mobile devices.
  • Responded promptly to messages sent through the Dasher app regarding scheduling changes or updates.
  • Communicated effectively with restaurant staff to verify order accuracy, quantity, and special customer requests before dispatch.

Server

Bahama Breeze
North Charleston, SC
12.2021 - 03.2022
  • Maintained records of transactions made during shift as required by law or company policy.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Operated POS terminals to input orders, split bills and calculate totals.

To-Go Specialist

Olive Garden
Weslaco, TX
09.2019 - 10.2021
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Stored prepared foods correctly in designated areas following established sanitation guidelines.
  • Greeted customers in a friendly manner and took orders for to-go items.
  • Collaborated with team to deliver timely service of items.
  • Packaged and bagged cooked food and prepared items.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Some College (No Degree) - Psychology

South Texas College
McAllen, TX

Skills

  • Customer service
  • Safety compliance
  • Product knowledge
  • Cash handling
  • Effective communication
  • Food safety
  • Conflict resolution
  • Team leadership
  • Multitasking
  • Attention to detail

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Dasher

DoorDash
02.2023 - 04.2023

Service Professional

Longhorn Steakhouse
04.2022 - Current

Server

Bahama Breeze
12.2021 - 03.2022

To-Go Specialist

Olive Garden
09.2019 - 10.2021

Some College (No Degree) - Psychology

South Texas College

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Sharyn Navarro