Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
1.Sales Management: Lead and motivate a team of sales professionals to achieve sales targets and maximize revenue.
2. Customer Service: Provide exceptional customer service, ensuring customer satisfaction and building long-term relationships.
3. Inventory Management: Oversee inventory levels, ensuring adequate stock of vehicles to meet customer demand.
4. Sales Strategy Development: Develop and implement effective sales strategies to increase sales and market share.
5. Training and Development: Train, mentor, and coach sales staff to improve their performance and achieve sales goals.
6. Financial Management: Monitor sales performance, analyze sales data, and manage budgets to optimize profitability.
7. Provide customers with information about financing options available for purchasing vehicles, including loans, leases, and other financing plans.
8. Negotiation and Closing Deals: Negotiate with customers to finalize sales agreement and ensure favorable terms for the dealership as well as selling aftermarket products.
9. Administrative Tasks: Handle administrative duties such as paperwork, contracts, and sales agreements accurately and efficiently.
10. Ensure compliance with legal and regulatory requirements related to vehicle sales and dealership operations.
1. Customer Interaction: Interact with customers in-person, over the phone, and via email to understand their needs, preferences, and budgetary constraints.
2. Product Knowledge: Demonstrate thorough knowledge of vehicles, including features, specifications, and available options, to effectively assist customers in making informed purchase decisions.
3. Vehicle Presentation: Showcase vehicles to customers, highlighting their key features and benefits, and accompany them on test drives to provide a firsthand experience of the vehicle’s performance.
4. Sales Process: Guide customers through the entire sales process, from initial inquiry to vehicle delivery, ensuring a smooth and seamless experience.
5. Negotiation: Negotiate prices, financing terms, trade-in values, and other aspects of the sales transaction to reach mutually beneficial agreements with customers.
6. Follow-Up: Follow up with prospective customers to address any questions or concerns, provide additional information, and encourage them to make a purchase.
7. Administrative Tasks: Complete paperwork, contracts, and sales agreements accurately and efficiently, ensuring compliance with legal and regulatory requirements.
8. CRM Utilization: Utilize customer relationship management (CRM) software to track leads, manage customer interactions, and maintain a database of customer information.
9. Team Collaboration: Collaborate with sales managers, finance managers, and other team members to coordinate sales efforts, resolve issues, and optimize the sales process.
10. Customer Satisfaction: Strive to achieve high levels of customer satisfaction by delivering exceptional service, addressing customer needs promptly and effectively, and fostering positive