Robert Woods
Alamosa,CO
Summary
Dedicated and enthusiastic professional with a strong background in banquet and event management. Passionate about delivering exceptional guest experiences by overseeing event services, training staff, and ensuring efficient operations. Proven ability to manage logistics, resolve guest concerns, and foster a positive work environment. Experienced in working in fast-paced settings, handling multiple tasks efficiently, and collaborating across departments. Committed to continuous learning and providing high-quality service aligned with the core values of empathy, integrity, and inclusion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
NFL Youth Flag League
08.2022 - 05.2024
- Managed budget implementations, Created relationships in the community, Sponsorships, and partnerships.
- Managed a diverse team of athletes to bring love of sports to the kids in the community.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with families, businesses, and young athletes to ensure long-term success and love for sports.
Guest Service Representative
NFL Pro Bowl Atruim
Las Vegas, NV
02.2023 - 02.2023
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Banquet and Event Manager
2 Penguins Tap & Grill
Centennial, Colorado
03.2021 - 04.2022
- Collaborated with team members to design creative themes and layouts for events.
- Oversaw setup and breakdown of event spaces, ensuring readiness for guests.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Managed banquet events from planning to execution for guest satisfaction.
Barback/Server
TopGolf
Centennial, Colorado
05.2018 - 05.2020
- Prepared and stocked bar area with supplies and ingredients.
- Assisted bartenders in serving drinks during peak hours.
- Maintained cleanliness of bar and surrounding areas throughout shifts.
- Monitored inventory levels and reported shortages to management.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Successfully managed multiple tasks simultaneously while providing quality service.
Education
Bachelor of Science - Kinesiology, Sports Management
Adams State University
Alamosa, CO05.2024
Skills
- Customer service
- Communication skills
- Organizational abilities
- Multitasking
- Strong work ethic
- Inventory management
- Physical stamina
- Reliability
- Punctuality
- Store operations
Certification
Denver Broncos DEI certification Training, 04/11/23
Timeline
Guest Service Representative
NFL Pro Bowl Atruim
02.2023 - 02.2023
General Manager
NFL Youth Flag League
08.2022 - 05.2024
Banquet and Event Manager
2 Penguins Tap & Grill
03.2021 - 04.2022
Barback/Server
TopGolf
05.2018 - 05.2020
Bachelor of Science - Kinesiology, Sports Management
Adams State University