Robert Worthy III
Brooklyn,USA
Summary
Associate Job opportunity specialist with a strong background in management and operational supervision. Focused on enhancing service delivery through effective staff training and program development, while guiding teams in resolving complex challenges and improving customer satisfaction.
Overview
21
21
years of professional experience
Work History
Associate Job Opportunity Specialist Level 2
City of New York
Queens, NY
07.2022 - Current
- Supervised AJOS/JOS staff, ensuring compliance with policies and addressing performance issues.
- Guided staff through complex cases, offering support and expertise to resolve challenges.
- Developed and implemented programs to address organizational needs and enhance service delivery.
- Monitoring workflow: Keeping track of the application process for new applicants and ongoing cases.
- Using research skills: Applying quantitative analysis and other research skills to achieve the goals of the organization.
- Training staff: Coaching and developing staff on policy and procedure updates
- Preparing reports: Creating daily, weekly, and monthly statistical reports.
Associate Job Opportunity Specialist
Human Resources Administration
Queens, NY
05.2018 - 07.2022
- Provide expert guidance, assistance and day-to-day training to Job Opportunity Specialists.
- Supervise the provision of and/or referral to employment training/work related activities and other services.
- Monitored cases to verify active engagement of participants in job search activities.
- Authorize sanctions should participants fail to meet their obligations.
- Review and finalize employment plans; review and authorize case actions.
- Identified and corrected system errors to enhance data accuracy.; maintain and prepare written and/or computerized records.
- Prepared comprehensive employment and outcome reports to inform team strategy and decision-making.
- Completed special projects and conducted field visits to evaluate services provided to participants.
- Supervised Job Center job opportunity team and conducted Fair Hearing work to ensure compliance with regulations.
Job Opportunity Specialist
Human Resources Administration
Bronx, NY
04.2012 - 05.2018
- Assisted clients in identifying job opportunities and career paths.
- Conducted workshops to enhance job search skills and resume writing.
- Delivered economic support and employment services to individuals in need, enhancing access to job opportunities.
- Collaborated with local businesses to understand hiring needs and trends.
- Assisted clients under supervision, exercising independent judgment to address personal needs effectively.
Non-Teaching adjunct
Kingsborough Community College
Brooklyn, NY
01.2009 - 04.2012
- Assisted students in effectively navigating eSIMS online registration system to facilitate smooth registration.
- Guided students in identifying potential registration obstacles. that may be an impediment to a successful registration transaction.
- Process special permission requests for requisite or restriction waivers.
- Provided accurate information on policies and procedures related to current term's registration to support student understanding.
College Assistant
Kingsborough Community College
Brooklyn, NY
01.2006 - 04.2012
- Assisted with student registration and enrollment processes to ensure smooth operations.
- Supported faculty by preparing instructional materials and classroom resources.
- Coordinated events and activities to enhance student engagement and community involvement.
- Provided administrative support to enhance departmental operations.
- Compiled and analyzed complex information to generate actionable data reports.
Education
Bachelor of Arts - Television and Radio Journalism
CUNY Brooklyn College
Brooklyn, NYSkills
- Operational supervision
- Quantitative analysis
- Workflow improvement
- Quality auditing
- Staff training
- Professional development
- Customer satisfaction
- Team problem solving
Military Service
- Army Commendation Medal(2)
- Army Achievement Medal(2)
- Army Good conduct Medal
- Global War on Terrorism Service Medal
- Iraq Campaign Medal
- Noncommissioned Officers Professional Development Ribbon
- Overseas Service Ribbon
- Basic combat training - Ft. Benning, GA
- Multichannel Transmissions System Operator-Maintainer - Ft. Gordon, GA
- Total Army Training Systems, Primary Leadership - Grafenwoehr, Germany
Timeline
Associate Job Opportunity Specialist Level 2
City of New York
07.2022 - Current
Associate Job Opportunity Specialist
Human Resources Administration
05.2018 - 07.2022
Job Opportunity Specialist
Human Resources Administration
04.2012 - 05.2018
Non-Teaching adjunct
Kingsborough Community College
01.2009 - 04.2012
College Assistant
Kingsborough Community College
01.2006 - 04.2012
Bachelor of Arts - Television and Radio Journalism
CUNY Brooklyn College