Robert Zepeda
Gilroy,CA
Summary
Dynamic Sales Associate with a proven track record at JZ Window Screening & Doors, excelling in customer service and relationship building. Leveraged problem-solving skills and teamwork to enhance customer loyalty and drive repeat business. Demonstrated exceptional verbal communication, fostering strong client relationships and promoting product offerings effectively.
Overview
6
6
years of professional experience
Work History
Sales Associate
JZ Window Screening & Doors
01.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Education
High School Diploma -
Gilroy High School
Gilroy, CA06-2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Goal-Oriented
- Relationship Building
- Verbal/written communication
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Associate
JZ Window Screening & Doors
01.2019 - Current
High School Diploma -
Gilroy High School
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