Summary

Overview

Work History

Education

Skills

Languages

Timeline

Robert Zepeda

Gilroy,CA

Summary

Dynamic Sales Associate with a proven track record at JZ Window Screening & Doors, excelling in customer service and relationship building. Leveraged problem-solving skills and teamwork to enhance customer loyalty and drive repeat business. Demonstrated exceptional verbal communication, fostering strong client relationships and promoting product offerings effectively.

Overview

6

6

years of professional experience

Work History

Sales Associate

JZ Window Screening & Doors

01.2019 - Current

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.

Education

High School Diploma -

Gilroy High School

Gilroy, CA

06-2016

Skills

Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Listening Skills

Excellent people skills
Goal-Oriented
Relationship Building
Verbal/written communication
Conflict Resolution

Languages

English

Native or Bilingual

Spanish

Professional Working

Timeline

Sales Associate

JZ Window Screening & Doors

01.2019 - Current

High School Diploma -

Gilroy High School