Roberta Aguayo
Las Vegas,NV
Summary
Professional with strong expertise in managing financial transactions and maintaining accurate records. Demonstrates exceptional organization and problem-solving abilities. Highly adaptive to changing needs, ensuring seamless team collaboration and consistently achieving results. Dependable and resourceful, excelling in both independent tasks and group projects.
Overview
13
13
years of professional experience
Work History
Collections Specialist - Contract Position
Western Door & Gate
Las Vegas, NV
12.2025 - Current
- Managed collection activities for overdue accounts, ensuring timely resolution and compliance with company policies.
- Developed reports on account statuses, providing insights to management for strategic decision-making.
- Resolved customer disputes through effective negotiation, maintaining positive client relationships while securing payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Accounts Payable Supervisor
Gigawatt Operations Inc.
Las Vegas, NV
09.2024 - 06.2025
- Maintained accurate records of all financial transactions within the accounts payable department.
- Prepared weekly check runs for approved invoices, delivering accurate payments to vendors on time.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Processed all vendor invoices promptly in accordance with company policy using Ramp software system.
- Troubleshot and resolved escalated issues pertaining to vendor disputes, payment discrepancies or delays in a timely manner, maintaining positive relationships with suppliers.
Accounts Receivable and Billing Clerk
Heavy Equipment Colleges Of America
Las Vegas, Nevada
12.2022 - 09.2024
- Billed government agencies like Department of Rehabilitation and Workman's Comp for veterans certifying in heavy equipment operations.
- Tracked tuition fees and payment schedules effectively.
- Ensured compliance with financial policies and regulations.
- Facilitated approval workflows for financial lending applications.
- Managed the preparation and distribution of loan documents for students' electronic signing.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Followed up on past due accounts to ensure timely collection of funds.
Accounts Receivable and Billing Clerk -Contract
Nextdoor, Inc.
San Francisco, CA
04.2022 - 10.2023
- Oversaw overdue B2B accounts leveraging Oracle/NetSuite and Salesforce systems.
- Prepared detailed aging summaries every two weeks, prioritizing overdue accounts by duration and balance.
- Presented collection results to finance team during month-end reviews.
- Processed new customer forms to set up accounts in system.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Ensured compliance with financial policies and regulations.
Accounts Receivable Analyst
Glassdoor/Indeed
San Francisco, California
01.2021 - 03.2022
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Verified and posted account transactions, providing weekly and monthly reporting of AP aging to senior management to maintain accounting ledgers.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Generated, mailed and monitored invoices.
AR Collection Specialist
Xant, Inc
Las Vegas, Nevada
05.2020 - 11.2020
- Prepared weekly reports summarizing progress towards collection goals.
- Answered customer questions regarding account discrepancies or problems.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Conducted regular reviews of delinquent accounts and determined appropriate action for collection.
- Monitored overdue accounts using automated information systems.
- Applied analytical skills to prioritize accounts based on collectability.
- Resolved billing issues by researching customer disputes and providing satisfactory solutions.
- Negotiated with customers on overdue payments and arranged payment plans when necessary.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Coordinated with legal departments for accounts requiring further action.
Accounts Receivable and Billing Clerk
Yesco LLC
Las Vegas, Nevada
05.2019 - 02.2020
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Calculated unpaid invoices to maintain updated receivables reports.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Ensured compliance with company policies and procedures as well as applicable regulations.
- Issued monthly statements to clients and followed up on outstanding payments.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Accounts Payable Clerk
Design Source Interiors
Las Vegas, NV
11.2015 - 09.2017
- Worked with purchasing group to resolve purchase order matching issues.
- Performed financial calculations for amounts due, interest charges and balances.
- Entered data into accounting system to maintain accurate financial records.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Matched orders with invoices and recorded required information.
Receptionist/Dispatcher
NPL Construction Company
Las Vegas, Nevada
06.2013 - 08.2015
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Prepared welcome packages for new hires.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Education
Associate of Arts - Business Management
Antelope Valley College
Antelope, CA06-2009
Skills
- Microsoft office proficiency
- Electronic payments
- Audit support
- Vendor relations
- Check preparation
- Quickbooks
- Collections
- Proficiency in Netsuite
- Statement reconciliation
- Payment processing
- Sales tax reporting
- Time management
Timeline
Collections Specialist - Contract Position
Western Door & Gate
12.2025 - Current
Accounts Payable Supervisor
Gigawatt Operations Inc.
09.2024 - 06.2025
Accounts Receivable and Billing Clerk
Heavy Equipment Colleges Of America
12.2022 - 09.2024
Accounts Receivable and Billing Clerk -Contract
Nextdoor, Inc.
04.2022 - 10.2023
Accounts Receivable Analyst
Glassdoor/Indeed
01.2021 - 03.2022
AR Collection Specialist
Xant, Inc
05.2020 - 11.2020
Accounts Receivable and Billing Clerk
Yesco LLC
05.2019 - 02.2020
Accounts Payable Clerk
Design Source Interiors
11.2015 - 09.2017
Receptionist/Dispatcher
NPL Construction Company
06.2013 - 08.2015
Associate of Arts - Business Management
Antelope Valley College
Education
AAS - Antelope Valley College