Roberta Blitch
Fort Lauderdale ,FL
Summary
With 37 years at American Airlines, I've honed my hospitality service expertise and communication skills, achieving numerous accolades. Known for reliability and a professional demeanor, I excel in creating memorable customer experiences and resolving issues with a positive outlook. My commitment to excellence and teamwork has consistently enhanced American Airlines' reputation.
Overview
37
37
years of professional experience
Work History
Flight Attendant
American Airlines
06.1987 - 07.2024
- Demonstrated flexibility amidst schedule changes, delays, or challenging situations with a positive attitude.
- Focused on customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues.
- Promoted American Airlines reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights, as well as charter flights for the Miami Dolphins.
- Participated in quarterly training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Achieved several accolades throughout my 37 years with American Airlines.
Education
Bachelor Of Arts - Visual Communication
Florida State University
Tallahassee, FL05.1987
Skills
- Strong Work Ethic
- Reliability and punctuality
- Hospitality service expertise
- Professional Appearance
- Attention to Detail
- Excellent Communication
Timeline
Flight Attendant
American Airlines
06.1987 - 07.2024
Bachelor Of Arts - Visual Communication
Florida State University
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