Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Roberta Carmack

Spokane,WA

Summary

Accomplished Collections Resolutions Associate at Bread Financial with extensive experience in complaint resolution and customer relationship management. Demonstrates expertise in coaching new hires, maintaining professionalism under pressure, and fostering positive customer interactions. Proven ability to efficiently process payments while ensuring high levels of customer satisfaction and loyalty. Aiming to leverage these skills to enhance team performance and contribute to organizational success.

Overview

44
44
years of professional experience

Work History

Collections Resolutions Associate

Bread Financial
Columbus , OH
12.2021 - 11.2024
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.

Customer Service Representative/ Scheduling

Croach Pest Control
Post Falls, ID
08.2018 - 12.2021
  • Collected deposits or payments and arranged for billing.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided coaching and mentorship opportunities for new hires in the department.

T-Mobile Telesales

Qualfon
Coeur D'Alene , ID
09.2017 - 08.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.

Customer Service Representative

Qualfon
Liberty Lake, WA
09.2015 - 09.2017
  • Represented Zulily.com
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Updated databases with new and modified customer data.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Certified Nursing Assistant

Multiple Employers
Spokane , WA
06.1980 - 06.2015
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Education

Some College (No Degree) - Medical Secretary

Spokane Community College
Spokane, WA

Skills

  • Customer service
  • Payment processing
  • Complaint resolution
  • Coaching new hires
  • Time management
  • Team collaboration
  • Attention to detail
  • Customer relationship management
  • Multitasking Abilities
  • Courteous and professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Collections Resolutions Associate

Bread Financial
12.2021 - 11.2024

Customer Service Representative/ Scheduling

Croach Pest Control
08.2018 - 12.2021

T-Mobile Telesales

Qualfon
09.2017 - 08.2018

Customer Service Representative

Qualfon
09.2015 - 09.2017

Certified Nursing Assistant

Multiple Employers
06.1980 - 06.2015

Some College (No Degree) - Medical Secretary

Spokane Community College

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