Roberta Chavez
Albuquerque
Summary
Proficient accounting specialist known for exceptional attention to detail and effective communication. Experienced in processing invoices and credit transactions, ensuring accurate billing practices and fostering positive customer relationships.
Overview
11
11
years of professional experience
Work History
Accounting Specialist
Cision
Chicago
05.2022 - 10.2025
- Processed client invoices using advanced billing software.
- Maintained detailed records of billing transactions for audits.
- Resolved customer billing inquiries with effective solutions, enhancing customer satisfaction.
- Worked with team members to identify and develop process improvements.
- Investigated billing discrepancies and processed refunds, ensuring accurate financial records.
- Resolved discrepancies between customers' remittances and invoices received.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Managed the processing of invoices, credit memos, returns, and adjustments, facilitating efficient billing operations.
- Managed review and processing of customer payments, credit memos, refunds, and adjustments to maintain billing accuracy.
Emergency Medical Technician
NM Urgent care
Albuquerque
11.2021 - 09.2022
- Administered emergency care to patients in urgent situations.
- Monitored vital signs and documented patient conditions to provide accurate information for treatment decisions.
- Collaborated with medical staff to ensure effective patient treatment.
- Operated medical equipment and maintained inventory of supplies.
- Educated patients on health management and safety protocols to enhance understanding and compliance.
- Assisted in triaging patients to prioritize care based on severity of conditions.
- Maintained cleanliness and organization of treatment areas for safety.
Care Coordinator
Heritage Home Healthcare
Albuquerque
07.2018 - 04.2020
- Coordinated patient care plans for diverse healthcare needs.
- Communicated with healthcare providers to ensure continuity of care.
- Scheduled appointments and managed patient follow-ups effectively.
- Assisted patients in navigating healthcare services and resources.
- Educated patients and families on treatment options and procedures.
- Collaborated with interdisciplinary teams to support patient outcomes.
- Documented patient interactions in electronic health records accurately.
Health Administrative Assistant
Albuquerque Public Schools Administration
Albuquerque
10.2014 - 10.2018
- Coordinated scheduling for health services staff and student appointments to ensure timely access to care.
- Facilitated communication between parents, students, and healthcare providers to support student health needs.
- Assisted in maintaining student health records and documentation accuracy.
- Organized health screenings and immunization clinics within the district to promote student wellness.
- Provided administrative support during student health assessments and evaluations.
Education
Emergency Medical Technician Intermediate - Emergency Medicine
University of New Mexico
Albuquerque, NM11-2001
Emergency Medical Technician Basic - Emergency Medicine
University of New Mexico
Albuquerque, NM12-2000
Certified - Massage Therapy
Crystal Mountain
Albuquerque, NM06-1996
High School Diploma -
West Mesa Highschool
Albuquerque, NM05-1994
Skills
- Account reconciliation
- QuickBooks data entry
- Advanced billing software
- Credit card processing
- Vendor management
- Dispute resolution
- Customer management
- Attention to detail
- Effective communication
Languages
English
Professional
Timeline
Accounting Specialist
Cision
05.2022 - 10.2025
Emergency Medical Technician
NM Urgent care
11.2021 - 09.2022
Care Coordinator
Heritage Home Healthcare
07.2018 - 04.2020
Health Administrative Assistant
Albuquerque Public Schools Administration
10.2014 - 10.2018
Emergency Medical Technician Intermediate - Emergency Medicine
University of New Mexico
Emergency Medical Technician Basic - Emergency Medicine
University of New Mexico
Certified - Massage Therapy
Crystal Mountain
High School Diploma -
West Mesa Highschool