ROBERTA COOKSEY
Houston
Summary
Well driven and educated individual who has accomplish graduation with a B.S in Community Health at, Texas A&M University. Previous experience includes management and customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Manager/Bartender
The Angry Elephant
01.2020 - Current
- Oversee daily bar operations, including staff management, inventory control, and financial reporting
- Develop and implement creative cocktail menus
- Train and mentor bartenders and staff on mixology techniques and customer service standards
- Ensure compliance with health and safety regulations, maintaining a clean and organized bar environment
Patient Experience-INTERN
MD Anderson
01.2023 - 05.2023
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Enhanced intern productivity by assisting with project coordination and providing ongoing support
- Supported Zoom activities with employees
Bartender
Public and Main
06.2020 - 10.2020
- Provided excellent customer service by crafting signature cocktails and engaging with patrons
- Managed cash and credit transactions accurately
- Assisted in organizing promotional events and themed nights, boosting customer attendance
- Collaborated with kitchen staff to create harmonious food and drink pairings, enhancing overall guest experience
- Learned to adapt to the covid rules at this time
Education
Bachelor of Science - Community Health
Texas A&M University
College Station, TXBlinn College
Bryan, TXSkills
- Problem-Solving
- Customer Service
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- POS system proficiency
- Strong communication skills
- Sales and upselling techniques
- Safe alcohol service
- Hospitality service expertise
- Highly reliable
Timeline
Patient Experience-INTERN
MD Anderson
01.2023 - 05.2023
Bartender
Public and Main
06.2020 - 10.2020
Manager/Bartender
The Angry Elephant
01.2020 - Current
Blinn College
Bachelor of Science - Community Health
Texas A&M University
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