Roberta Drilak
Meadowlands,PA
Summary
Accomplished Medical Assistant with a proven track record at UPMC Hillman Cancer Center, enhancing patient satisfaction through compassionate care and efficient management of medical documentation. Skilled in HIPAA compliance and patient-focused care, significantly improved clinic operations and patient experience. Adept at fostering trust and confidentiality, expertise ensures high-quality healthcare delivery. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable Medical Support professional with 8 years of experience in clinical environment. Expertly assist with office operations and physician support by gathering patient information, transporting to exam/treatment rooms and making their journey more bearable. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant Expert
UPMC HillmanCancer Center
02.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant II
UPMC Hillman Cancer Center Washington
03.2017 - 02.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Certified Nursing Assistant
Strabane Woods of UPMC
05.2015 - 03.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Documented patient information and care activities in electronic health record.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Transported patients between rooms and appointments or testing locations.
Education
Nursing Assistant Certification - Certified Nursing Assistant
Western Area Career And Technology Center
688 Western Avenue. Canonsburg, Pa.1531705.2016
High School Diploma -
Chartiers-Houston Junior/Senior High School
2050 W. Pike Street Houston,Pa.1534206.1983
Skills
- EMR / EHR
- Clinical Documentation
- Data Entry
- Patient Assessments
- Vital signs monitoring
- Patient Flow Management
- Medical terminology knowledge
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Certification
- CPR/AED Certification
- Pennsylvania Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
- Certified Nursing Assistant (CNA)
Timeline
Medical Assistant Expert
UPMC HillmanCancer Center
02.2023 - Current
Medical Assistant II
UPMC Hillman Cancer Center Washington
03.2017 - 02.2023
Certified Nursing Assistant
Strabane Woods of UPMC
05.2015 - 03.2017
Nursing Assistant Certification - Certified Nursing Assistant
Western Area Career And Technology Center
High School Diploma -
Chartiers-Houston Junior/Senior High School
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