Roberta Ficken
Stratton,Colo
Summary
Dynamic entrepreneur with a proven track record in client relationship management and business operations at Flatlanders Candy LLC. Successfully enhanced customer satisfaction through strategic sales initiatives and exceptional service. Skilled in financial reporting and conflict resolution, fostering a high-performing team dedicated to achieving company goals and driving repeat business.
Overview
44
44
years of professional experience
Work History
Owner of Flatlanders Candy LLC
Owned And Operated
04.2018 - 04.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Hairdresser
Self-employeed
02.1980 - 04.2018
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Associate of Applied Science -
Englewood Beauty School
Englewood, CO05-1980
High School Diploma -
Liberty High School
Joes Co05-1978
Skills
- Client Assistance
- Client relationship management
- Sales strategy
- Business operations
- Conflict resolution
- Financial reporting
Timeline
Owner of Flatlanders Candy LLC
Owned And Operated
04.2018 - 04.2024
Hairdresser
Self-employeed
02.1980 - 04.2018
Associate of Applied Science -
Englewood Beauty School
High School Diploma -
Liberty High School
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