Roberta Franz

Worked at Logan's Roadhouse, Parklane Tavern, George Washington Food and Spirits, Piccadilly Pub, Glory Days

• Managed multiple tables efficiently, ensuring prompt service and attention to detail.
• Used communication and problem-solving skills to resolve customer complaints and maintain positive relationships.
• Collaborated with kitchen staff to ensure timely order delivery and quality standards.

• Conducted nightly financial audits, reconciling cash drawers and resolving discrepancies.
• Worked at the front desk, providing exceptional customer service and addressing guest inquiries and concerns promptly.
• Served as the bridge between day and night operations.

• Answered client inquiries, providing services information and recommendations.
• Developed strong rapport with clients in their difficult situations.
• Prioritized helping clients and potential clients over completing other routine tasks.
• Provided positive first impressions to welcome existing, new, and potential clients.