Roberta Herrera
Starling Smith Enterprise
Little Elm
2
Languages
26
years of professional experience
Bilingual Receptionist with over 10 years of experience in customer service and administrative support. Skilled in managing front desk operations, handling high-volume calls, and coordinating appointments. Known for effective communication and the ability to maintain efficiency in fast-paced environments. Committed to collaborative teamwork and adapting to organizational needs.
Work History
Small Business Owner / Self-Employed
- Managed operations, scheduling, customer communication, and financial records while maintaining strong client relationships.
Family Caregiver
10 Years 7 Months- Coordinated medical appointments and managed schedules to ensure timely healthcare access while maintaining accurate records and effective communication with healthcare providers.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support to enhance client well-being.
- Managed medication schedules and ensured compliance with healthcare plans.
Receptionist
10 Years 4 Months- Managed front desk operations, answered high-volume calls, scheduled appointments, greeted clients, and handled administrative tasks to ensure efficient office functionality. Reason for leaving: Company closed due to bankruptcy.
- Managed incoming calls and directed inquiries to appropriate departments.
- Maintained organized reception area to ensure a welcoming environment.
- Assisted visitors with check-in procedures and provided necessary information.
Customer Service Representative / Call Center Agent
6 Years- Managed high-volume calls, addressing customer concerns to ensure satisfaction and uphold service standards.
Data Entry Specialist
8 Years- Maintained accurate records, ensuring data integrity in large volumes of data entry.
- Entered and maintained accurate data in company databases to ensure information integrity.
- Supported team by organizing and categorizing documents for efficient retrieval and processing.
- Employed software tools to streamline data entry processes, reducing time spent on repetitive tasks.
Education
High School Diploma
Skills
Front Desk Operations
Appointment Scheduling
Call Management
Customer Service
Bilingual
Administrative Support
Financial management
Microsoft Office
Organization
Time management
Record Management
Organizational skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Family Caregiver
01.2016 - CurrentRead More
Receptionist
Starling Smith Enterprise
05.2012 - 09.2022Read More
Customer Service Representative / Call Center Agent
01.2010 - 01.2016Read More
Data Entry Specialist
01.2001 - 01.2009Read More
Small Business Owner / Self-Employed
Read More
Richland College
High School Diploma
Read More