Roberta Simmons
Charleston,SC
Summary
Dynamic and results-oriented professional with five years of extensive leadership experience in Avation. Excelling in regulatory training and team development. Proven ability in strategic planning and data-driven decision making, fostering high-performance cultures. Adept at workflow delegation and building cohesive teams, ensuring timely service for all aircraft operations.
Overview
4
4
years of professional experience
Work History
Trainer/Dispatch Supervisor
G2 Secured Staff
07.2024 - Current
- Instructs regulatory training curricula to frontline team members in a high turnover and highly regulated environment.
- Observes trainee and senior team members in the operations to perform on the job coaching.
- Maintains up to date records for both initial and recurrent training.
- Assigns team members with job specific assignments to ensure all arriving and departing aircrafts are meet and serviced in a timely manner.
Customer Service Supervisor/GSC
Unifi
10.2023 - 07.2024
- Supervised daily operations to ensure high-quality customer service standards for a team of 40.
- Trained and mentored team members on effective communication, safety and problem-solving techniques for both above and below wing in accordance with the FAA, TSA, and DOT rules and regulations.
- Planned gates and parking for all RONS, arriving and departing aircraft.
- Certified Ground Security Coordinator
- Assisted with both Corrective Action and Performance Improvement Plans.
Customer Service Supervisor/ GSC/OPS Coordinator
GAT Airline Ground Support
04.2021 - 10.2023
- Supervised daily customer service operations ensuring high-quality support and efficiency for a team of 60.
- Ensured security checks were completed, and flights were boarded in the specified time frame.
- Certified Ground Security Coordinator
- Initiated and Inspired the first OPS team by creating a visions and culture that is still being used in their daily practices (Breeze Airways).
- Maintained schedules for three airlines for both above and below wing ( Breeze,Silver and Alaska below wing).
Education
Computer Technology
Benedict College
Columbia, SCCosmetology
Farah's Cosmetology School
Columbia, SCHigh School Diploma -
Cainhoy High School
Huger, SCSkills
- Microsoft (Excel, Office, Word etc)
- Proficient in GO NOW
- Strategic Planning & Budgeting
- Data driven decision making
- Workflow delegation
- Team Building
Timeline
Trainer/Dispatch Supervisor
G2 Secured Staff
07.2024 - Current
Customer Service Supervisor/GSC
Unifi
10.2023 - 07.2024
Customer Service Supervisor/ GSC/OPS Coordinator
GAT Airline Ground Support
04.2021 - 10.2023
Computer Technology
Benedict College
Cosmetology
Farah's Cosmetology School
High School Diploma -
Cainhoy High School
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