Robert A Tejeda Ledesma
The Bronx,NY
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
10
10
years of professional experience
Work History
Cashier
City Fresh Super Markets
New York, NY
01.2020 - 12.2022
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Chat Support Specialist
Optimum
Dominican Republic, Santo Domingo
01.2019 - 11.2019
- Enhanced customer satisfaction by providing timely and accurate resolutions to technical issues.
- Streamlined chat support processes for increased efficiency and reduced response time.
- Delivered exceptional service quality with empathetic and attentive communication skills.
- Collaborated with team members to improve overall performance, sharing best practices and addressing challenges together.
Tier 2 Technical Support Specialist /Call Center C
Alorica
Dominican Republic, Santo Domingo
01.2015 - 11.2018
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Delivered exceptional customer service while addressing user inquiries via phone, email, or live chat channels promptly.
- Streamlined troubleshooting processes for quicker issue resolution and improved customer experience.
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
Customer Service Representative
Boost Mobile
Dominican Republic , Santo Domingo
01.2013 - 10.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently as floor support, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Instituto Politecnico Aragon
Dominican Republic 05-2012
Skills
- Customer Support
- Online Chat Support
- Fluent Bilingualism (Spanish and English)
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Cashier
City Fresh Super Markets
01.2020 - 12.2022
Chat Support Specialist
Optimum
01.2019 - 11.2019
Tier 2 Technical Support Specialist /Call Center C
Alorica
01.2015 - 11.2018
Customer Service Representative
Boost Mobile
01.2013 - 10.2014
High School Diploma -
Instituto Politecnico Aragon
Similar Profiles
GIFT PHIRIGIFT PHIRI
Operations Management Trainee at Africa super markets (Fresh mark division)Operations Management Trainee at Africa super markets (Fresh mark division)
Heather HesterHeather Hester
Claims Examiner at Publix Super Markets IncClaims Examiner at Publix Super Markets Inc
Timothy BaczurikTimothy Baczurik
Grocery Manager at Publix Super Markets IncGrocery Manager at Publix Super Markets Inc