Roberta Thompson
Lufkin,TX
Summary
Experienced Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
4
4
years of professional experience
Work History
Customer Service Associate/Cashier
Lowe's
04.2022 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, apply for credit cards, conduct returns and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained a clean and safe environment
Sales Associate Windows and Walls
Lowe's
06.2020 - 04.2022
- Maintained attractive merchandise displays to maximize purchases
- Utilizing computer design programs to assist customers in designing window treatments, placing orders and following up to verify accuracy and satisfaction with purchase
- Collaborated with other sales team members to share selling strategies and gain new insights
Scheduling and Staffing Administrator
Lowe's
04.2019 - 06.2020
- Supported store leadership through administrative duties related to staffing scheduling, training, compliance and payroll
- Maintain employee files, organize break room and training room
- Supported and strong safety culture by handling all administrative tasks related to the safety team and workers compensation
Education
Master of Science - Management And Organizational Behavior
Silver Lake College
Manitowoc, WI05.2010
Skills
- Customer Service
- Account Management
- Exceptional Communicator
- Presenting Solutions
Timeline
Customer Service Associate/Cashier
Lowe's
04.2022 - Current
Sales Associate Windows and Walls
Lowe's
06.2020 - 04.2022
Scheduling and Staffing Administrator
Lowe's
04.2019 - 06.2020
Master of Science - Management And Organizational Behavior
Silver Lake College
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