Roberta Williams

Handled all aspects of a workers compensation claim, from statement to paying indemnity benefits to negotiating settlement, working with attorney's and doctors offices,

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
• Examined claims forms and other records to determine insurance coverage.
• Verified insurance claims and determined fair amount for settlement.
• Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.

• Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
• Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
• Prepared summaries of damage, payments, and policy coverage.
• Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
• Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
• Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
• Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
• Researched claims and incident information to deliver solutions and resolve problems.