Roberta Wise
Houston,Texas
Summary
Proven track record of enhancing customer service and operational efficiency, notably at Journeys End Bar and Grill. Skilled in multitasking and problem-solving, I excel in fast-paced environments, ensuring both customer satisfaction and streamlined operations. Expert in cash handling and crafting unique customer experiences, I foster loyalty and drive repeat business.
Overview
4
4
years of professional experience
Work History
Bar Manager
Journeys End Bar and Grill
11.2021 - 09.2024
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
Sales Associate
Millea Liquor Store
09.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Production Assistant
Spring Branch ISD
08.2020 - 05.2021
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Maintained high standards of hygiene and safety, conducting regular checks and adhering to health regulations.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Education
Associate of Applied Science - Business Management
Indiana University, South Bend
South Bend, IN05-1991
Skills
- Service-oriented mindset
- Multitasking
- Problem-solving abilities
- Reliability
- Cash Handling
- Operational Efficiency
Timeline
Bar Manager
Journeys End Bar and Grill
11.2021 - 09.2024
Sales Associate
Millea Liquor Store
09.2021 - 04.2022
Production Assistant
Spring Branch ISD
08.2020 - 05.2021
Associate of Applied Science - Business Management
Indiana University, South Bend
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