Robert B. Azzam
Lehigh Acres,FL
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over [Number]-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
18
18
years of professional experience
Work History
Sales Manager
HomeTeam Pest Defense
Fort Myers, FL
10.2018 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
Outside Capture Sales Rep
HomeTeam Pest Defense
Fort Myers, FL
11.2014 - 03.2018
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Identified prospective customers by using business directories and following leads from existing clients.
Pest Control Service Technician
HomeTeam Pest Defense
Fort Myers, FL
07.2005 - 03.2014
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Adhered to most stringent safety procedures when applying chemicals.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Earned strong positive feedback from customers demonstrated through positive social media reviews.
Lead Bartender
Hyatt Regency Hotel
Estero, FL
12.2001 - 02.2004
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Education
Foundations of General Household Pest Manaement
Pest Management University
Ocoee, FL06.2013
Leadership And Pest Control
Master Tech Program
Tampa06.2013
Skills
- Sales Quota Management
- Advertising Campaigns
- Sales Statistics Analysis
- Team Recruiting and Onboarding
- Salesforce Software
- Customer Complaint Resolution
- Sales Records Management
- Interdepartmental Collaboration
- New Business Generation
Accomplishments
- "Manager of the Year" 2021.
Timeline
Sales Manager
HomeTeam Pest Defense
10.2018 - Current
Outside Capture Sales Rep
HomeTeam Pest Defense
11.2014 - 03.2018
Pest Control Service Technician
HomeTeam Pest Defense
07.2005 - 03.2014
Lead Bartender
Hyatt Regency Hotel
12.2001 - 02.2004
Foundations of General Household Pest Manaement
Pest Management University
Leadership And Pest Control
Master Tech Program
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