Robert Schlumper
Sharpsburg,GA
Summary
Senior IT professional with over 30 years’ experience as a Systems Analyst, Systems Administrator, Technical Consultant, Systems Engineer, and Applications Manager.
Overview
21
21
years of professional experience
Work History
Site Reliability Engineer - Senior MBP Products Ops
FIS
01.2022 - Current
- Production support for the CapeRAS reporting platform that supports Batch and Real-time reporting capabilities for Retail/Commercial deposits, Lending, Enterprise Customer/Organization.
- Support for Dayend, RAS UI, Conversion/Deconversion, Data fixes, file updates and ancillary utilities running in Cloudera Data Platform/Hadoop ecosystem.
- Assist with monitoring, health check, validations and post processing associated with CapeRAS using tools Unravel, Dynatrace, and Splunk.
- Responsible for all aspects of RAS deployments utilizing Harness, DBLoader, Shell and Python scripts, Bitbucket support.
- Rotating 24X7 on-call support.
- Develop shell and python scripts to address data formatting issues and/or proactively identify data issues before customer delivery.
- Work with development teams to address product defects managing Jira tickets and documentation through the product lifecycle.
- Create/maintain Wiki product documentation for the platform.
- Support compliance project leading annual Oracle application DB password rotations requiring coordination with multiple product groups.
Systems Programmer III – Digital One Service Delivery
FIS
01.2018 - 01.2022
- Lead scrum onshore/offshore team supporting DigitalOne banking/financials solutions for several large Financial Institutions.
- Installs latest fix packs and patches on a regular/periodic basis.
- Deploys Java code in JBoss, Tomcat, Red Hat Openshift, and Websphere environments via CI/CD best practices utilizing Bitbucket, GIT, Jenkins pipeline.
- Extensive knowledge of Linux Containers (Docker), Kubernetes, and deployment of containerized applications/microservices architectures.
- Implements changes and tests the code deployments.
- Performs day-to-day production support activities such as web server recycles, including troubleshooting operational issues via Dynatrace and Splunk.
- Code and support Linux/UNIX scripts to automate processes.
- Determines gaps in procedures/processes and come up with suggestions/recommendations for improvement.
- Provide 24 x 7 client support.
- Conducts research and documents findings and recommendations by using analytical problem solving.
- Server middle tier management – log archiving, maintenance, general functionality.
- Assist with Server Network related issues or configurations in Airgap model.
- Develops technical designs that will meet system objectives and minimize the impact on operations.
- Prepares user, operations, and systems documentation.
Senior Systems Engineer
ACI Worldwide
01.2016 - 01.2018
- Data center operations support for the ReD Shield fraud solution running on Solaris/Linux OS, Oracle 11g databases, and Windows 2012 servers in a multi-tiered web service architecture SaaS model.
- Project team lead for Docker, Kubernetes, and Red Hat OpenShift. Tasks include building, uploading, and managing micro-service container deployment and configuration.
- Support Oracle GoldenGate data replication across multiple servers.
- Gemfire and Cassandra database support for maintaining transactional state.
- Technical project lead on the Data Center migration project and new product releases utilizing a CI/CD DevOps model.
- Troubleshooting issues in test and production regions including triage support.
- Execute database queries to measure performance and troubleshooting in Oracle 11g and SQL Server product databases.
- Participate in annual software and operational audits and fully support PCI compliance.
- Working knowledge of various network protocols including SSL/TLS, SFTP, DNS, NTP and TCP/IP.
- Presentations to executive leadership and internal training.
Manager, PS Technical Solutions - Omni Professional Services
FIS (Formally Sungard 2010-2015)
01.2010 - 01.2016
- Manage team of Technical Analysts including regular coaching and one-on-one meetings and quarterly functional team meetings.
- Maintain performance reviews for team and represent team members at round table.
- Customer facing consultant for Sungard EXP-AG Workflow and Wealth Management solutions including Data Validation Web, Omni Web Solutions, and Omni core product suite.
- Identify code defects with the Omni product team.
- Work with business analysts to assist in project design and implementation strategy.
- Responsible for technical documentation and production support hand off.
- Customer facing consultant for Sungard EXP-AG Workflow and Wealth Management solutions including Data Validation Web, Omni Web Solutions, and Omni core product suite.
- Work with project team and customer technical teams to install, configure, and manage technical aspects of Sungard Wealth Management projects.
- Install, configure, and manage Sungard proprietary products running on Windows and Linux operating systems with databases running on SQL Server 2005, 2008, Oracle 11g and 12c. Support for Web J2EE applications running in Weblogic, Websphere, and JBOSS environments.
- Support for multiple inbound and outbound channels for case and work creation including fax, e-mail, OCR and Screen capture capabilities.
- Identify code defects with the Omni product team.
- Work with business analysts to assist in project design and implementation strategy.
- Responsible for technical documentation and production support handoff.
Application Development Manager Fraud/Customer Service Solutions
Compucredit
01.2005 - 01.2009
- Managed a team of 10-15 software developers, business analysts, consultants, and production support personnel for call center customer service, fraud and IT applications.
- Established strategy to support customer service, fraud, and IT application development for Pegasystems PRPC/BPM Smart Disputes, PegaWorks CRM Customer Contact, PRPC/BPM Rules Pegasystems solutions, and Intranet/Web E-Business .NET applications.
- Developed and managed applications running on Sun Solaris UNIX, Windows 2003, Red Hat Linux, Oracle 10g, Apache Tomcat leveraging technologies including MQ-Series, SOAP services, and 3270 screen-scraping to interface with backend systems.
- Managed and expanded the relationship for customer service, fraud and IT related projects.
- Maintained best practices so that all work efforts support product strategy and software development lifecycle.
- Performed mid-year and year-end performance review.
Education
Bachelor of Science - Information Systems
University of Alabama At Birmingham
Birmingham, AL01-2013
Skills
- Software Development Life Cycle, Agile and Scrum methodologies
- Technical Consulting and Vendor Management
- Web-tier support and development: Apache Tomcat, JBoss V4 & V5, SQL Server, Oracle relational databases, Windows and Linux Operating Systems
- Systems and Hardware Analysis
- Kubernetes, Docker, OpenShift containerized services, CI/CD deployments via Bitbucket, GIT, Jenkins
- Mentoring, Improving Operational efficiency
- Application monitoring and Production support utilizing Dynatrace, Splunk, Unravel, and Grafana
Timeline
Site Reliability Engineer - Senior MBP Products Ops
FIS
01.2022 - Current
Systems Programmer III – Digital One Service Delivery
FIS
01.2018 - 01.2022
Senior Systems Engineer
ACI Worldwide
01.2016 - 01.2018
Manager, PS Technical Solutions - Omni Professional Services
FIS (Formally Sungard 2010-2015)
01.2010 - 01.2016
Application Development Manager Fraud/Customer Service Solutions
Compucredit
01.2005 - 01.2009
Bachelor of Science - Information Systems
University of Alabama At Birmingham