Robert D. Moore
Salt Lake City,UT
Summary
Senior Travel Counselor and VIP Travel Specialist with 28+ years of experience delivering high-level corporate, executive, and VIP travel services in high-volume, fast-paced environments. Expert in complex domestic and international itineraries, executive traveler support, airfare ticketing and exchanges, emergency travel, disruption management, and corporate travel policy compliance. Known for white-glove customer service, accuracy, confidentiality, rapid problem resolution, and the ability to build trusted relationships with demanding travelers while consistently meeting productivity and service-level expectations in remote and on-site environments.
Overview
29
29
years of professional experience
Work History
Senior Travel Counselor
ATG Travel
Columbus, OH
01.2024 - 08.2026
- Provide full-service VIP and corporate travel support for executive-level travelers in a fully remote environment.
- Plan and manage complex domestic and international itineraries while ensuring compliance with corporate travel policies and client requirements.
- Resolve urgent schedule changes, airline disruptions, cancellations, and after-hours travel emergencies with minimal traveler impact.
- Deliver personalized, high-touch service while maintaining productivity, service-level, and client satisfaction standards.
- Managed complex itineraries, handling changes efficiently to minimize client disruption and maximize enjoyment.
- Trained junior counselors on best practices in customer service and travel logistics for improved team performance.
- Analyzed client feedback to implement process improvements, increasing service efficiency and response times.
- Led personalized travel planning for clients, ensuring tailored experiences and high satisfaction rates.
- Developed strategic partnerships with hotels and airlines to enhance service offerings and competitive pricing.
- Processed as many as 35 calls per day and 30 to 50 emails.
Senior Travel Agent
BCD Travel
Columbus, OH
01.2023 - 01.2024
- Supported multinational corporate accounts with high transaction volume and complex traveler requirements.
- Developed policy-compliant travel solutions balancing traveler convenience, service expectations, and cost considerations.
- Processed advanced airfare exchanges, refunds, reissues, ticketing corrections, and itinerary changes.
- Provided escalation support for complex travel issues and challenging itinerary requirements.
- Processed as many as 35 calls per day and 30 to 50 emails.
Senior Travel Counselor
American Express Global Business Travel
Phoenix, AZ
01.2021 - 12.2021
- Provided concierge-level travel support to corporate and executive travelers.
- Managed last-minute itinerary changes, disruptions, and emergency travel scenarios while maintaining premium service standards.
- Consistently worked within performance and service benchmarks in a fast-paced corporate travel environment.
- Coordinated special group travel arrangements, optimizing resources while maintaining budget adherence and quality standards.
- Implemented a digital booking system that streamlined operations and reduced administrative workload for the team.
- Facilitated destination knowledge sessions to enhance team expertise, fostering confidence in trip recommendations and planning services.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Mentored junior counselors, contributing to their professional growth and development.
- Resolved issues promptly during trips while maintaining a professional demeanor under pressure situations.
- Created comprehensive travel documents for clients containing detailed information on bookings, destination insights, and local tips.
- Processed as many as 35 calls per day and 30 to 50 emails.
Senior VIP Travel Agent
Omega World Travel
Fairfax, VA
01.2018 - 12.2020
- Delivered white-glove travel service to high-profile executives and VIP clientele.
- Managed confidential, complex, and time-sensitive international travel arrangements.
- Partnered with preferred suppliers to secure premium accommodations and elevated service experiences.
- Provided expert advice on destinations, travel regulations, and safety protocols.
- Resolved client inquiries and issues promptly to ensure high satisfaction levels.
- Led training sessions for staff on emerging travel technologies and industry developments.
- Developed customized travel itineraries to meet client preferences and budget constraints.
- Negotiated contracts with vendors to secure competitive rates for clients.
- Processed as many as 35 calls per day and 30 to 50 emails.
Senior Travel Agent
BCD Travel
Columbus, OH
01.2016 - 12.2018
- Supported corporate travel programs requiring strict adherence to traveler and company policies.
- Handled complex airfare exchanges, reissues, refunds, and itinerary restructures.
- Provided proactive traveler assistance and alternative solutions during airline disruptions.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Managed complex travel arrangements, including flights, accommodations, and transportation logistics.
- Processed as many as 35 calls per day and 30 to 50 emails.
Senior Travel Agent
Egencia (Expedia Group)
Las Vegas, NV
01.2010 - 12.2015
- Delivered corporate travel support through agent-assisted and online booking platforms.
- Resolved booking conflicts, cancellations, schedule changes, and emergency re accommodations.
- Maintained high customer satisfaction while managing travel requests in a high-volume environment.
- Provided expert advice on destinations, travel regulations, and visa requirements to ensure compliance.
- Implemented cost-saving strategies that enhanced client satisfaction while optimizing travel budgets.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Managed complex travel arrangements, including flights, accommodations, and transportation logistics.
- Processed as many as 35 calls per day and 30 to 50 emails.
- Developed tailored travel itineraries to meet client needs and preferences.
- Optimized booking processes using advanced travel management software.
Guest Services / Reservations
Park City Hotel
Park City, UT
01.2009 - 12.2010
- Provided concierge and reservations support for VIP hotel guests.
- Coordinated special accommodations, personalized requests, and guest service needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Manage a team of 5 reservation agents.
- Processed as many as 35 calls per day and 30 to 50 emails.
Senior Travel Agent
Morris Murdock Travel
01.2008 - 12.2009
- Managed corporate and leisure travel portfolios and customized travel arrangements.
- Built long-term client relationships through personalized travel planning and responsive service.
- Mentored junior agents in best practices for customer service and itinerary planning techniques.
- Streamlined booking processes by integrating advanced travel management systems for efficiency.
- Maintained up-to-date knowledge of industry trends and emerging markets to better advise clients on travel options.
- Processed as many as 35 calls per day and 30 to 50 emails.
- Developed tailored travel itineraries to meet client needs and preferences.
- Optimized booking processes using advanced travel management software.
Senior Travel Agent
American Express Travel Related Services
West Valley City, UT
01.1998 - 12.2008
- Delivered corporate and executive travel services for high-value clients.
- Specialized in airline ticketing, exchanges, reissues, refunds, and complex travel changes.
- Maintained strict compliance with corporate travel programs and service expectations.
- Analyzed market trends to identify new opportunities for expanding service offerings and partnerships.
- Led cross-functional teams to design and execute corporate travel programs tailored to client needs.
- Streamlined booking processes for increased efficiency and reduced errors in reservations.
- Implemented effective marketing strategies to increase brand visibility and attract new clientele.
- Utilized advanced reservation systems to efficiently manage bookings and monitor available inventory for optimal results.
- Mentored junior agents to improve their sales techniques and industry knowledge, fostering a supportive team environment.
- Developed tailored travel itineraries to meet client needs and preferences.
- Optimized booking processes using advanced travel management software.
- Mentored new agent team that team could be as small as 5 agent and as large as 15 agents.
Education
High School Diploma -
Central High School
Salt Lake City, UT06-1993
Skills
- Executive travel management
- Corporate Travel Counseling
- C-Suite support
- Complex itineraries
- Multi-city travel
- Travel policy compliance
- Crisis management
- After-hours support
- Travel industry expertise
Ats Keywords
- Senior Travel Counselor
- Senior Travel Consultant
- Senior VIP Travel Consultant
- VIP Travel
- Executive Travel
- Corporate Travel
- Business Travel
- C-Suite Travel
- Travel Management
- Travel Counselor
- Sabre GDS
- Apollo
- Amadeus
- Concur
- Egencia
- Online Booking Tool
- OBT
- International Travel
- Domestic Travel
- Complex Itineraries
- Airfare Ticketing
- Exchanges
- Reissues
- Refunds
- Travel Disruption
- Crisis Management
- Emergency Travel
- Customer Service
- Client Relations
- Escalation Management
- Travel Policy Compliance
- Supplier Management
- Remote Travel
- SLA
- Productivity
- Concierge Service
- High-Volume Travel Operations
Technology And Travel Systems
- Sabre GDS
- Apollo
- Amadeus
- Concur
- Egencia
- Corporate Online Booking Tools (OBT)
- Microsoft Office
- Remote Work Systems
Timeline
Senior Travel Counselor
ATG Travel
01.2024 - 08.2026
Senior Travel Agent
BCD Travel
01.2023 - 01.2024
Senior Travel Counselor
American Express Global Business Travel
01.2021 - 12.2021
Senior VIP Travel Agent
Omega World Travel
01.2018 - 12.2020
Senior Travel Agent
BCD Travel
01.2016 - 12.2018
Senior Travel Agent
Egencia (Expedia Group)
01.2010 - 12.2015
Guest Services / Reservations
Park City Hotel
01.2009 - 12.2010
Senior Travel Agent
Morris Murdock Travel
01.2008 - 12.2009
Senior Travel Agent
American Express Travel Related Services
01.1998 - 12.2008
High School Diploma -
Central High School