Sharon Romero
Clermont,FL
Summary
Experienced Senior Travel Counselor with a robust background in client relationship management and payment processing. Committed to delivering exceptional travel experiences by coordinating seamless arrangements and resolving issues promptly.
Overview
29
29
years of professional experience
30
30
years of post-secondary education
Work History
Senior Travel Counselor
Imagination Destinations Travel
Clermont, FL
09.2025 - Current
- Assisted clients in selecting travel destinations and accommodations.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Attended training sessions to improve knowledge of travel industry trends and tools.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Senior Travel Counselor
AAA Northeast
Raynham, Massachusetts
09.1996 - 05.2020
- Coordinated travel arrangements including flights, hotels, and transportation.
- Maintained up-to-date knowledge of travel regulations and industry trends.
- Utilized booking systems to manage reservations and client information securely.
- Organized group bookings for corporate clients to ensure efficient travel arrangements.
Education
Associate of Science - Business Administration
Lasell College
Newton, MA05-1978
Certificate - Tourism And Travel Management
Thomas Cook Travel School
Taunton, MA 09.1996 - 05.2026
Skills
- Travel booking and reservation management
- Customer service excellence
- Payment processing and travel regulations
- Client relationship management
References
References available upon request.
Timeline
Senior Travel Counselor
Imagination Destinations Travel
09.2025 - Current
Certificate - Tourism And Travel Management
Thomas Cook Travel School
09.1996 - 05.2026
Senior Travel Counselor
AAA Northeast
09.1996 - 05.2020
Associate of Science - Business Administration
Lasell College