ROBERT E HAYES JR.
Summary
I am a Food and Beverage Industry specialist with over 18 years experience, a proven history of enhancing guest experiences through innovative cocktail creations and efficient bar management. Successfully led multiple teams to consistently deliver high-quality service and maintaining positive atmospheres. Demonstrated expertise in mixology and customer relations.
Overview
15
15
years of professional experience
Work History
Head Bartender
Bezel Cocktail Bar
07.2023 - 12.2024
- Took underperforming bar to #3 Cocktail Bar in Denver
- Trained new bartenders on drink recipes, mixing techniques, i.e. milk punches, fat washes, brown butter wash, tinctures, infusions, and bitters
- Nominated 2x for Employee of Month, won FOH Team of Month 2x at Sheraton
LEAD BARTENDER
Compass Group
06.2022 - Current
- Company Overview: Showbox Market/Sodo, Lumen Field, WaMu Theater
- Work in extreme high volume, fast paced sales for High Profile Concerts and Professional Sports Events of up to 70,000 people
- Took on lead responsibilities to account for inventory counts, assign tasks to coworkers and manage a team of up to 12 people
- Guide and inform customers of company products while taking feedback to improve operations
- Set up and close down multiple bars at each event
- Responsible for motivating coworkers and increasing sales for company
BAR MANAGER
Woodshop BBQ
01.2018 - 05.2022
- Company Overview: Seattle, WA
- Responsible for creating menus, promotions, and seasonal cocktails to drive sales
- Built and maintained relationships with Vendors, Community Members, Liquor Reps, and Team Members
- Part of a team which was featured on the Food Network's Diners, Drive-ins, & Dives
- Responsible for the maximizing of inventory and minimizing the waste
- Record opening and closing numbers, and year-over-year statistics
- Helped create online menu during pandemic to keep business open
- Grew the business from Food Truck to the most popular BBQ Restaurant in Seattle Yelp rating of 4.5 with over 650+ reviews, Google 4.7 with 1350+ reviews
ASSISTANT GENERAL MANAGER
The Lodge Greenwood
03.2017 - 01.2018
- Company Overview: Seattle, WA
- Managed a fast-paced, high-volume sports bar
- Interview, hire, and develop training for team members
- Created and maintained work schedules for a 30+ person team
- Generated and filed all end of day sales, balanced tills and safes, and recorded monthly reports
- Responsible for general upkeep of Restaurant and Kitchen
- Created promotions for March Madness, NFL, NHL, MLB, and NBA playoffs
- Helped facilitate smooth transition of sale of restaurant to new ownership and management
BAR MANAGER
Ravenna Alehouse/ Double J Saloon
07.2010 - 10.2018
- Company Overview: Seattle, WA
- Bartender and Lead for two family-owned businesses
- Built strong relationships to create regulars and return guests in neighborhood Bars
- Managed opening and closing bar responsibilities, ordering and paying vendors, and receiving orders
- Creation of drink menus and promotional drinks
- Maintain and check inventory for ordering and sales accuracy
- Ensured cleanliness, safety, and sanitation of old and new restaurants
- Promoted a beneficial work environment with small tight team of employees for Bars that were open 365 days a year
- Helped open and remodel newly acquired space
Education
BA - Political Science, Business Management
COLORADO STATE UNIVERSITY
Fort Collins, CO01.2002
Skills
- POS - Clover
- POS - Square
- POS - Toast
- POS - Dinerware
- POS - Aloha
- Microsoft Suite
- MAST Alcohol Course & Permit
- Food Handlers Trainings & Permit
- Cicerone Certification
Community Service
CASA - Court Appointed Special Advocate, Fort Collins, CO
Timeline
Head Bartender
Bezel Cocktail Bar
07.2023 - 12.2024
LEAD BARTENDER
Compass Group
06.2022 - Current
BAR MANAGER
Woodshop BBQ
01.2018 - 05.2022
ASSISTANT GENERAL MANAGER
The Lodge Greenwood
03.2017 - 01.2018
BAR MANAGER
Ravenna Alehouse/ Double J Saloon
07.2010 - 10.2018
BA - Political Science, Business Management
COLORADO STATE UNIVERSITY
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