Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Robert E. Miller III

Las Vegas,NV

Summary

Highly proactive manager with 6 years of experience in team leadership in the Hospitality industry. Background includes sales, management and customer service in fast-paced settings. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

AGM - Charcoal Room Steakhouse and Oyster Bar

Station Casinos
07.2023 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Effectively handled payroll, new hire paperwork and terminations.

Assistant Beverage Manager

Station Casinos
10.2022 - 07.2023
  • Improved customer satisfaction by efficiently handling beverage orders and promptly addressing guest concerns.
  • Assisted in designing seasonal drink menus, resulting in increased sales and positive customer feedback.
  • Managed inventory control, ensuring optimal stock levels while minimizing waste through accurate tracking and ordering procedures.
  • Ensured compliance with all local liquor laws and company policies regarding alcohol service and safety requirements.
  • Monitored bartender performance closely, offering coaching opportunities when needed to improve efficiency or customer service skills.

VIP Bartender

Station Casinos
02.2022 - 07.2023
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Operations Manager

Vegas Golden Knights Foundation
08.2019 - 07.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted research on potential donors, identifying key prospects for major gifts and planned giving initiatives.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Raised significant funds for various charitable causes by organizing and executing fundraising events.

Banquet Captain/Server

Brooklyn Bowl Las Vegas
02.2018 - 03.2020
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Coordinated with event planners for seamless event organization, leading to increased positive reviews.
  • Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
  • Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.

Education

Associate of Science - Business Management

College of Southern Nevada
05.2016

Skills

  • Point of Sale (POS) System Operation
  • Inventory Control and Record Keeping
  • Staff Management
  • Menu Development

Accomplishments

  • Became the #1 fundraising charity in the NHL in 2019
  • Leader of the Month Award - Station Casinos - 08/23

Certification

  • Micros, Focus, Aloha, and Info Genesis
  • TAM, Health, Non-gaming, Gaming

Timeline

AGM - Charcoal Room Steakhouse and Oyster Bar

Station Casinos
07.2023 - Current

Assistant Beverage Manager

Station Casinos
10.2022 - 07.2023

VIP Bartender

Station Casinos
02.2022 - 07.2023

Operations Manager

Vegas Golden Knights Foundation
08.2019 - 07.2021

Banquet Captain/Server

Brooklyn Bowl Las Vegas
02.2018 - 03.2020

Associate of Science - Business Management

College of Southern Nevada

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Robert E. Miller III