ROBERT F GEORGE

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Handled customer requests and inquiries to enhance overall satisfaction.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Collaborated with diverse coworkers to achieve goals and resolve product and service issues.

• Resolved an average of 300 customer complaints per month regarding sales and service
• Performed Roles such as Tax Support, Customer/Technical Support, Quality Assurance, Performance Facilitator(Team Lead), 2nd Tier Escalation, Sales
  
• Negotiated contracts with service providers, enhancing service offerings and client satisfaction.
• Provided services for Intuit Turbo Tax to facilitate customer tax preparation.
• Offered services for Interval International to assist clients with vacation planning.
• Managed services for Mapfre - Road America to support roadside assistance.
• Delivered services for Sears to improve customer engagement and satisfaction.
• Applied performance data to evaluate operations and identify strategic improvements in response to business conditions.
• Sales of Health Insurance to Medicare eligible clients.
• Managed day-to-day business operations, ensuring efficient workflow and operational effectiveness.
• Consulted with customers to assess needs and propose optimal solutions.

• Prepared presentations on various topics related to Medicare insurance plans for customers' benefit.
• Demonstrated knowledge of health care reform initiatives as they relate to Medicare coverage options.
• Answered questions from potential customers regarding plan benefits, eligibility requirements, premiums.

• Advised clients on coverage amounts needed based on individual circumstances.
• Provided guidance about different types of insurance products available.
• Responded promptly to customer inquiries regarding product availability or pricing.
• Identified opportunities for upselling additional products or services based on customer needs.
• Assisted clients in selecting appropriate coverage options for their needs.

-Sales of Medicare Advantage, Supplement, and Prescription drug plans to Medicare and Medicare Medicaid clients in a call center Telesales environments.

Handled over 100 calls per day to address customer inquiries and concerns

-Set Qualified Lead generation for Field Sales Agents.

-Sales of individual Dental/Vision plans to all consumers.

-Performed both inbound and outbound call according to company needs.

-Performed needs analysis, evaluated current coverage, and provided overall education pertaining to the sales and marketing of the plans.

• Prepared customized recommendations for plans to meet particular needs.
• Met with clients to assess financial means and discuss benefits requirements.
• Performed as Peer mentor to assist with training and on boarding of new agents.
• Helped consumers enroll in private and marketplace plans.
• Cross-sold additional benefits such as dental and vision plans.
• Adhered to HIPAA and other compliance standards with all information and activities.
• Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
• Developed sales leads from direct referrals, networking and targeted marketing campaigns.
• Explained features, disadvantages and advantages of Thousands of policies to promote insurance sales.

• Monitored customer preferences to determine focus of sales efforts.Resolved customer complaints by exchanging
• Merchandise, refunding money and adjusting bills.Wrote sales slips and sales contracts.Shared product knowledge wi
• Researched furniture materials and suggested pieces to clients based on budget and want.
• Communicated with clients to find and design layout best suited for client needs and location.

• Led sales calls with team members to establish sales and customer retention goals. Monitored customer preferences to
• Determine focus of sales efforts