Robert Floyd Larson
Richfield,UT
Summary
Dynamic professional with extensive experience in customer service and team leadership at Maverik Adventure's First Stop. Proven ability in cash handling and issue resolution, fostering loyalty through exceptional service. Skilled in training and mentoring staff, enhancing team performance, and implementing effective merchandising strategies to drive sales growth. Very good with customer service, friendly, and love to interact with people, empathetic.
Overview
11
11
years of professional experience
Work History
Lead Cashier
Maverik Adventure's First Stop
05.2022 - Current
- Assisted in planning and preparing adventure itineraries for diverse outdoor activities.
- Learned safety protocols and equipment usage for various adventure sports.
- Supported experienced guides during excursions, gaining hands-on experience in outdoor navigation.
- Engaged participants with informative briefings about safety measures and activity expectations.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Maintained stock to meet expected customer demand.
- Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led cashiers and associates in providing thoughtful customer service.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Helped customers complete purchases, locate items, and join reward programs.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
Sales Associate
Walmart
08.2019 - 05.2022
- Assisted in maintaining optimal inventory levels through diligent stock monitoring and replenishment.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new associates on product knowledge and sales techniques to enhance team performance.
- Implemented merchandising strategies to maximize product visibility and drive sales growth.
Motel Manager
Travellodge
03.2015 - 07.2017
- Oversaw daily motel operations, ensuring compliance with company standards and guest satisfaction.
- Managed staff scheduling and training, fostering a collaborative team environment.
- Implemented cost-saving measures that improved operational efficiency and reduced waste.
- Analyzed guest feedback to enhance service quality and address concerns proactively.
Education
Associate of Arts - Criminal Science
University of Phoenix
Tempe, AZ02.2013
High School Diploma - General Studies
Richfield High School
Richfield, UT05.2001
Skills
Training and coaching
Training and mentoring
Customer assistance
Point of sale operation
Cash handling
Issue resolution
Dependability
Cash drawer reconciliation
Upselling strategies
Visual merchandising
Accountability
Positive attitude
Product knowledge
Customer service
Timeline
Lead Cashier
Maverik Adventure's First Stop
05.2022 - Current
Sales Associate
Walmart
08.2019 - 05.2022
Motel Manager
Travellodge
03.2015 - 07.2017
Associate of Arts - Criminal Science
University of Phoenix
High School Diploma - General Studies
Richfield High School