Robert G. Joiner
Taylorsville,KY
Summary
Energetic leader promotes 10 years of industry experience with superior record of accomplishment. Ambitious and highly motivated Director surpasses demanding objectives and achieves or exceeds set goals.
Effective and motivated self-starter with expertise in the areas of mergers & acquisitions, project management, system integration, structured cabling architecture, end user compute strategies, client communications, LAN/WAN connectivity models, Voice system management and conflict/issue resolution. Reputation for dedicated teamwork, high-energy, strong work ethic, and commitment to customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director Field Services
Kindred At Home
Atlanta , GA
2020.03 - Current
- Communicated and consulted with regional management and staff regularly.
- Led 22 field representatives in delivering quality, on-time and cost-effective client objectives.
- Looked for and developed talent in business unit for succession planning.
- Challenged current business processes and directed management to eliminate waste by reducing non-value-added activities.
- Maintained proper staffing levels to meet and exceed customer and branch needs.
- Implemented and maintained high standards of quality in all areas.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Met with senior management to determine needs and develop roadmaps.
- Created, spearheaded and supervised employee recognition programs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Director
Kindred Healthcare
Louisville , KY
2019.01 - 2019.10
- Provided overall direction and strategy for Implementation Services and Training/Instructional Design departments
- Responsible for managing and assisting with all field related project work
- Oversaw Training and Instructional Design team which was responsible for all systems training throughout organization
- Managed team of 45 employees that supported 30 various projects across country with estimated budget of 10+ million.
Manager
Kindred Healthcare
Louisville , KY
2016.01 - 2019.01
- Responsible for overall direction and strategy of Implementation Services Department
- Implementation Services department is responsible for managing and assisting with all field related project based work
- Currently there are 15 staff members that work on 20 various projects., KAH Acquisitions: Managed Integration Management office for acquisitions of 3 Home Health and 2, agencies
- Leading overall project integration to ensure successful day 1 Payroll/Benefits/Systems Implementations.
Project Manager
Kindred Healthcare
Louisville , KY
2010.01 - 2016.01
- Responsible for overall direction, implementation and completion of specific projects ensuring consistency with company strategy, commitments and goals
- Projects include:
- Enterprise:
- 2015 XP Migration: Managed replacement/upgrade of 8,500 devices across all lines of business and 2000 locations
- Managed budget of 6 million dollars and 20 dedicated resources
- Hospital Division:
- 2016, Acquisition/Disposition: Managed field implementation and training aspect of converting 5 acquired hospitals to current standard applications for division
- Implemented and trained approximately 250 users across five locations and 3 states in 12 weeks while simultaneously divesting 4 hospitals
- 2013/14, Obsolete Technology: Deployed over 2,500 PCs/1,000 thin clients and managed returns of their obsolete counterparts
- Managed budget of $1,247,000 in 2013
- Directed 8-15 technicians (dependent upon schedule)
- 2013 Acquisition/New Start Hospital: Implemented transition to Kindred’s standard clinical and financial documentation via joint venture acquisition
- Coordinated EMR application implementation and training.
Project Manager
CSS Coatings
Bowling Green , KY
2008.01 - 2010.01
- Managed growth and expansion of floor coatings business; as well as standardization of AP/Payroll and employee retention for business
- Implemented standard network/phone system infrastructure for new office space
- Led business growth and championed onboarding of new personnel
- Managed day to day operations for ongoing projects
- Met project deadlines without sacrificing build quality or workplace safety
- Developed and initiated projects, managed costs, and monitored performance
Service Manager
Rafferty’s Inc
Bowling Green , KY
2006.01 - 2008.01
- Responsible for operations of largest branch in chain of restaurants
- Supervised dining room, galley personnel and branch opening
- Managed computer system, inventory and receivables
- Accountable for daily cash-outs, safe reconciliation and deposits
- Oversaw revision of menus to assist in updating company view
- Oversaw refurbishment of existing bar and bar service area
- Maintained all food/beverage inventory for restaurant
- Manage time to allow for positive guest experience as well as providing support to fellow team members.
Education
Associates - Computer Networking Systems
ITT Technical Institute - Indianapolis
Indianapolis, IN05.2015
Skills
- Budget Planning
- Work Planning and Prioritization
- Microsoft Office
- Conflict Resolution
- Staff Training
- Capital Spending
- Budget Management
- Multitasking and Time Management
- Customer Service
Certification
Certified Six Sigma Green Belt
Certified Scrum Master
Timeline
Director Field Services
Kindred At Home
2020.03 - Current
Director
Kindred Healthcare
2019.01 - 2019.10
Manager
Kindred Healthcare
2016.01 - 2019.01
Project Manager
Kindred Healthcare
2010.01 - 2016.01
Project Manager
CSS Coatings
2008.01 - 2010.01
Service Manager
Rafferty’s Inc
2006.01 - 2008.01
Associates - Computer Networking Systems
ITT Technical Institute - Indianapolis
Certified Six Sigma Green Belt
Certified Scrum Master
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