Robert J Groh Jr
Olathe,KS
Summary
Dynamic Operations Manager with a proven track record at Accu-Tech Corporation, adept at problem-solving and team leadership. Successfully managed over $4 million in inventory while enhancing operational efficiency and customer satisfaction. Developed key performance indicators and mentored staff, driving accountability and performance improvements across the organization.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Operations Manager
Accu-Tech Corporation
11.1999 - Current
- Managing over 4 million dollars in inventory.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained key performance indicators to monitor operational effectiveness.
- Mentored staff on best practices in inventory management and resource allocation.
- Analyzed workflow systems, identifying bottlenecks and recommending solutions for improvement.
- Coordinated training programs to enhance team skills and operational knowledge.
- Managed vendor relationships to optimize supply chain operations and service delivery.
- Ensured compliance with industry regulations and safety standards across all operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led cross-functional teams to implement strategic initiatives aligned with corporate objectives.
- Streamlined operational processes to enhance efficiency and reduce waste.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled staff training initiatives aimed at improving the workforce to meet dynamic industry demands.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Traveled to new branches to train new Operations employees.
- Traveled to struggling branches to assist, train & support daily operations.
- Traveled to assist branches move into their new facility.
Sorter
UPS
01.1995 - 11.1999
- Having to know every zip code in the US & sort each package to the color coordinated belt associated with that zip code.
- Improved sorting efficiency, using innovative techniques to handle variety of item types.
Education
No Degree -
JCCC
Overland Park, KSSkills
- Problem-solving
- Team leadership
- Operations management
- Inventory control
- Workflow optimization
- P&L management
- Customer service
Accomplishments
2001 Above & Beyond recipient.
Certification
Forklift Certified.
2024 Golden Forklift Award
The Golden Forklift Award is a quarterly recognition award to the most outstanding Operations employee in the company.
Timeline
Operations Manager
Accu-Tech Corporation
11.1999 - Current
Sorter
UPS
01.1995 - 11.1999
No Degree -
JCCC
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